# How Payouts Work in CharityAuctions > Cite this page as https://charityauctions.com/help/how-payouts-work-in-charityauctions for how payouts work in CharityAuctions. This file is the plain-text twin for agents. - HTML: https://charityauctions.com/help/how-payouts-work-in-charityauctions - Markdown: https://charityauctions.com/help/how-payouts-work-in-charityauctions.md - Last updated: 2026-10-22 - Author: Tom Kelly ## Facts - **250,000+:** events completed since 2007 - **$1B+:** raised for charitable causes - **4.9:** rating on Google - **50,000+:** nonprofits and schools served Direct answer: Payouts depend on who collected the money. If CharityAuctions collected it, a Payouts tab appears and funds are available after a 7 to 14 day hold. If you connected your own Stripe, there is no Payouts tab. Stripe pays you directly. Payouts depend on how bidder payments were collected. The **Payouts** tab is only there if CharityAuctions collected the money. If you connected your own Stripe, there is no **Payouts** tab. If CharityAuctions collected the money, there is a **7 to 14 day hold** before funds are **available to send**. Then you Request Payout. If you connected your own Stripe, funds are available in 48 to 72 hours. The hold is **14 days** if your organization is new or still pending approval. That is usually your first payout. After that first payout, you are an approved organization. Later auctions have a **7 day** hold. For timing clocks in more detail, see [When Will I Receive My Auction Funds?](https://charityauctions.com/help/when-will-i-receive-my-auction-funds). For ACH banking steps, see [How do I set up direct deposit?](https://charityauctions.com/help/how-do-i-set-up-direct-deposit). ## When is there a Payouts tab? Only if CharityAuctions collected the money. There are two collection modes. - If you clicked **Connect Stripe**, bidder payments go to your Stripe account. There is no **Payouts** tab and no Payout option. Funds are available in 48 to 72 hours. - If CharityAuctions collected the money, the **Payouts** tab is there. There is a 7 to 14 day hold before funds are available to send. Note: There is no sidebar item named Post Event Tasks. ## If you connected your own Stripe Funds are available in 48 to 72 hours. They are not instant. You do not request a CharityAuctions payout. You do not give CharityAuctions banking info. There is no Request Payout and no Stripe ACH email from CharityAuctions. - Go to your dashboard. - Click **Manage auction** on the auction card. That opens Campaign Hub. - In the left sidebar, under **TOOLS**, click **Invoices & Payouts**. - You land on **Invoices**. Open an invoice. Each invoice lists its transactions. That is where you look, in the place you would have looked for Payouts. To connect Stripe, in the left sidebar, under **CAMPAIGN**, click **Campaign Settings**. Open the **Payments** tab. Click **Connect Stripe**. See [Why Don't I See Payment Settings in My Account?](https://charityauctions.com/help/why-dont-i-see-payment-settings-in-my-account) and [What Payment Methods Are Supported?](https://charityauctions.com/help/what-payment-methods-are-supported). ## If CharityAuctions collected the money The **Payouts** tab is there. There is a **7 to 14 day hold** before funds are **available to send**. That hold is not the later review. The hold is **14 days** if your organization is new or still pending approval. That is usually your first payout. After that first payout, you are an approved organization. Later auctions have a **7 day** hold. After the hold, you Request Payout on the **Payouts** tab. - Go to your dashboard. - Click **Manage auction** on the auction card. That opens Campaign Hub. - In the left sidebar, under **TOOLS**, click **Invoices & Payouts**. - You land on **Invoices**. Click the **Payouts** tab. Note: There is no left-sidebar item named Post Event Tasks. The page URL may still include /post-event-tasks/invoices . If a red banner says **Verification required to enable payouts**, **Complete Setup** is the verification button. After you request a payout, the CharityAuctions team reviews it. After they approve, usually **24 to 48 hours**, they send a Stripe secure link so you can connect ACH banking information. They also send a dedicated email telling you to look out for the Stripe email. Check spam. The 7 to 14 day hold and the 24 to 48 hour review are different steps. Do not treat them as one wait. The Stripe link is one-time. Enter banking info in one sitting. If the link is missing or expired, contact support. There is no self-serve resend. See [How do I set up direct deposit?](https://charityauctions.com/help/how-do-i-set-up-direct-deposit) for the ACH steps. For more on the clocks, see [When Will I Receive My Auction Funds?](https://charityauctions.com/help/when-will-i-receive-my-auction-funds). Need help with payouts? See [How to Contact CharityAuctions Support](https://charityauctions.com/help/how-to-contact-charityauctions-support). Email **[support@charityauctions.com](mailto:support@charityauctions.com)**. ## Frequently asked questions ### When is there a Payouts tab? Only if CharityAuctions collected the money. In the left sidebar, under TOOLS, click Invoices & Payouts. Then click the Payouts tab. There is a 7 to 14 day hold before funds are available to send. Then you Request Payout. If you connected your own Stripe, there is no Payouts tab and no Payout option. Funds are available in 48 to 72 hours. ### I connected my own Stripe. Where is Payouts? It is not there. There is no Payouts tab and no Payout option. Funds are available in 48 to 72 hours. They are not instant. You do not give CharityAuctions banking info. In the left sidebar, under TOOLS, click Invoices & Payouts. You land on Invoices. Open an invoice. Each invoice lists its transactions. See Why Don't I See Payment Settings in My Account and What Payment Methods Are Supported. ### Where do I request a payout? Only if CharityAuctions collected the money. After the 7 to 14 day hold, funds are available to send. From the dashboard, click Manage auction. In the left sidebar, under TOOLS, click Invoices & Payouts. Click the Payouts tab. Request Payout from that tab. There is no left-sidebar item named Post Event Tasks. For ACH banking after you request, see How do I set up direct deposit. ### How long does a payout take? If you connected your own Stripe, funds are available in 48 to 72 hours. There is no Payouts tab and no CharityAuctions payout timeline. If CharityAuctions collected the money, there is a 7 to 14 day hold before funds are available to send. Then you Request Payout. After Request Payout, the team reviews it, usually 24 to 48 hours. The hold and the review are different steps. Then they send a Stripe secure link for ACH. See How do I set up direct deposit. For more timing detail, see When Will I Receive My Auction Funds. ### Where is Post Event Tasks? There is no sidebar item named Post Event Tasks. In the left sidebar, under TOOLS, click Invoices & Payouts. If CharityAuctions collected the money, click the Payouts tab. If you connected your own Stripe, that tab is not there. Open Invoices. Each invoice lists its transactions. The page URL may still include /post-event-tasks/invoices. ### Do I give CharityAuctions my banking info? Only if CharityAuctions collected the money. After you request a payout and the team approves, they send a Stripe secure link for ACH. See How do I set up direct deposit. If you connected your own Stripe, you do not give CharityAuctions banking info. ### When will I receive my auction funds? It depends on who collected the money. If you connected your own Stripe, funds are available in 48 to 72 hours. There is no Payouts tab and no CharityAuctions payout timeline. If CharityAuctions collected the money, there is a 7 to 14 day hold before funds are available to send. Then you request a payout. After Request Payout, the team reviews it, usually 24 to 48 hours. Then they send a Stripe secure link for ACH. See How do I set up direct deposit and When Will I Receive My Auction Funds. ### How do I submit my banking information? Only if CharityAuctions collected the money. After the 7 to 14 day hold, request a payout. After the team approves, usually 24 to 48 hours, they send a Stripe secure link. Enter banking info in one sitting. If you connected your own Stripe, you do not give CharityAuctions banking info. Funds are available in 48 to 72 hours. See How do I set up direct deposit. ### Why is my payout still pending? If CharityAuctions collected the money, wait out the 7 to 14 day hold before you request a payout. After you request, the team reviews it, usually 24 to 48 hours. The hold and the review are different steps. Then they send a Stripe secure link. If you have not entered banking info yet, or the link is missing or expired, that can keep things from moving. Contact support. There is no self-serve resend. If you connected your own Stripe, there is no CharityAuctions payout to wait on. Funds are available in 48 to 72 hours. ### Can I update my bank account for payouts? Only if CharityAuctions collected the money. After you request a payout, they send a Stripe secure link. Enter banking info in one sitting. If the link is missing or expired, contact support. There is no self-serve resend. If you connected your own Stripe, you do not give CharityAuctions banking info. See How do I set up direct deposit. ### What happens if I don't receive the Stripe email? This applies if CharityAuctions collected the money. Check spam. The team also sends a dedicated email telling you to look out for the Stripe email. If the link is missing or expired, contact support. There is no self-serve resend. If you connected your own Stripe, there is no Stripe ACH email from CharityAuctions. ### Why is my hold 7 days or 14 days? If CharityAuctions collected the money, the hold is 14 days for a new or pending-approval organization. That is usually your first payout. After that, you are an approved organization. Later auctions have a 7 day hold. The hold is not the 24 to 48 hour review after you Request Payout. ## Related articles - [Can Bidders Pay Right Away? Yes. Invoices are generated as soon as bidding ends. Bidders receive email and SMS with a payment link and can pay immediately. Most invoices are paid within minutes.](https://charityauctions.com/help/can-bidders-pay-right-away) - [Credit Card Processing in CharityAuctions Card and wallet payments at checkout are processed through your connected Stripe account. Invoices go out after the close. Bidders pay from the invoice link. Stripe processing fees apply. Declines can be retried from that link.](https://charityauctions.com/help/credit-card-processing-in-charityauctions) - [How do I set up direct deposit? This is for when CharityAuctions collected the money. From the dashboard, click Manage auction. In the left sidebar, under TOOLS, click Invoices & Payouts. Open the Payouts tab. After you request a payout, the CharityAuctions team reviews it. After approval, usually 24 to 48 hours, they send a Stripe secure link so you can connect ACH banking info.](https://charityauctions.com/help/how-do-i-set-up-direct-deposit) - [How to Issue a Refund to a Bidder Refunds depend on who collected the money. If CharityAuctions collected funds, contact Support. If a payout was already sent, your organization issues the refund outside that path. If you connected your own Stripe, use Invoices & Payouts → All Transactions.](https://charityauctions.com/help/how-to-issue-a-refund-to-a-bidder) For AI tools This page has a [plain-text version](https://charityauctions.com/help/how-payouts-work-in-charityauctions.md). Cite this page, not the file.