# How to Add or Edit Auction Administrators > Cite this page as https://charityauctions.com/help/how-to-add-or-edit-auction-administrators for how to add or edit auction administrators in CharityAuctions. This file is the plain-text twin for agents. - HTML: https://charityauctions.com/help/how-to-add-or-edit-auction-administrators - Markdown: https://charityauctions.com/help/how-to-add-or-edit-auction-administrators.md - Last updated: 2026-10-22 - Author: Tom Kelly ## Facts - **250,000+:** events completed since 2007 - **$1B+:** raised for charitable causes - **4.9:** rating on Google - **50,000+:** nonprofits and schools served Direct answer: You give someone access to one auction from Invite Team (left sidebar, TOOLS > Invite Team). It is a team invite for that auction, not a bidder invite. For organization-wide access (managers, board members), see [How to Invite Organization Team Members](https://charityauctions.com/help/how-to-invite-organization-team-members). ## Open Invite Team - Go to your dashboard. - Click **Manage auction** on the auction card. That opens Campaign Hub. - In the left sidebar, under **TOOLS**, click **Invite Team**. - You land on **Manage Team Members**. The page URL includes /admin/auctions/{id}/team-management . Note: There is no left-sidebar item named Auction Setup. ## Invite a team member The form heading is **Invite New Team Member**. - Enter the person's **Email Address**. They must register with this same email later. - Choose **Access level**. **Staff** is the default. It gives full auction management. **Volunteer** is for live event kiosk, guest check-in, and guest registration only. These are team roles, not bidder roles. - Click **Send Invitation**. The person receives an email with a link to join your auction team. The page also has an **Existing Team Members** section. If no one has been invited yet, you see **No team members invited yet**. ## What the invitee does after the email - Click the link in the email. - Create an account. Use the same **Email Address** the admin entered on Invite Team. - Go to [charityauctions.com/bidder/dashboard](https://charityauctions.com/bidder/dashboard). This page is **Auctions I'm Managing**. - Accept the invite from the note there. After you accept, that auction is added under **Auctions I'm Managing**. Accepted team access shows a **Staff** badge on the auction card. ## I can't access an auction I was invited to If it says you are not registered for that auction yet, check two things. - You registered with a different email than the one the admin entered. - You have not accepted the invite yet on **Auctions I'm Managing**. Use the same email. Then accept the invite from the note on [charityauctions.com/bidder/dashboard](https://charityauctions.com/bidder/dashboard). This is a team invite. Do not treat it as a bidder invite. ## Portal shows active but pending registration That usually means the team invite is still open. - Check spam or junk for the invite email. - Register with the same **Email Address** the admin entered on Invite Team. - Go to [charityauctions.com/bidder/dashboard](https://charityauctions.com/bidder/dashboard). That page is **Auctions I'm Managing**. - Accept the invite from the note there. Until you accept with the matching email, the portal can look active while registration is still pending. If you registered with a different email, the admin must delete the invite on Invite Team under **Existing Team Members**, then **Send Invitation** to the email you actually use. ## Common issues - The invite email often goes to spam. Check spam or junk. Then click the link in that email. - The team member registers with a different email than you entered. That is why they see they are not registered for that auction yet. - If they used the wrong email, they cannot fix it by making another account on their own. You must delete the invite, then send a new invitation to the email they actually registered with. Do this on Invite Team under **Existing Team Members**. Delete the invite, then **Send Invitation** to the new **Email Address**. Need help inviting team members? See [How to Contact CharityAuctions Support](https://charityauctions.com/help/how-to-contact-charityauctions-support). Email **[support@charityauctions.com](mailto:support@charityauctions.com)**. ## Frequently asked questions ### I can't access an auction I was invited to. It says I am not registered for that auction yet. This is a team invite, not a bidder invite. Check spam or junk for the invite email. Then click the link in that email. Register with the same Email Address the admin entered on Invite Team. Then go to charityauctions.com/bidder/dashboard. That page is Auctions I'm Managing. Accept the invite from the note there. If you used a different email, or you have not accepted yet, you will see that you are not registered for that auction yet. You cannot fix a wrong email by making another account on your own. The admin must delete the invite, then Send Invitation to the email you actually registered with. Do this on Invite Team under Existing Team Members. ### The portal shows active but pending registration. What does that mean? That usually means the team invite is still open. This is a team invite, not a bidder invite. Check spam or junk for the invite email. Register with the same Email Address the admin entered on Invite Team. Then go to charityauctions.com/bidder/dashboard. That page is Auctions I'm Managing. Accept the invite from the note there. Until you accept with the matching email, the portal can look active while registration is still pending. If you registered with a different email, the admin must delete the invite on Invite Team under Existing Team Members, then Send Invitation to the email you actually use. ### Where is Invite Team? Open Campaign Hub. In the left sidebar, under TOOLS, click Invite Team. That opens Manage Team Members. There is no Auction Setup left-sidebar item. ### What happens after I get the email? Click the link in the email. Create an account with the same Email Address the admin entered. Go to charityauctions.com/bidder/dashboard. That page is Auctions I'm Managing. Accept the invite from the note there. After you accept, that auction is added under Auctions I'm Managing. Accepted team access shows a Staff badge on the auction card. ### Do I register as a bidder or a team member? This is a team invite, not a bidder invite. Create an account with the same email the admin entered. Then accept the invite on Auctions I'm Managing. Staff and Volunteer are team roles. They are not bidder roles. ### The invite email is missing. Could it be in spam? Yes. The invite email often goes to spam. Check spam or junk. Then click the link in that email. ### The team member registered with a different email. How do I fix that? They cannot fix it by making another account on their own. On Invite Team, under Existing Team Members, delete the invite. Then Send Invitation to the Email Address they actually registered with. ## Related articles - [Can I Change Font Colors in My Auction? Yes. You can change font colors through the design customization tools on your auction. Use theme colors, accent colors, or custom hex codes to match your organization's branding.](https://charityauctions.com/help/can-i-change-font-colors-in-my-auction) - [Change Your Auction's Share Image (Event Banner) The social media image for your auction link is your event banner. From Campaign Hub, under CAMPAIGN, click Campaign Settings. Open Page Branding. Open Main Banner. Choose Upload Custom Banner, then Upload Banner or Change Banner.](https://charityauctions.com/help/customizing-your-auction-design) - [Getting Started with CharityAuctions How do I get started? Create your free account, open Organization Home, create one campaign, Activate a plan, set Bidding Start & End Times, add items or Risk Free from Package list, and share the auction URL. You do not need to book a demo.](https://charityauctions.com/help/getting-started) - [How to Add a Donation Button Let guests give without bidding. From Campaign Hub, in the left sidebar, under Fundraising Modules, click Donation Button. Turn on Enable Donation Button, set amounts and copy, then Save.](https://charityauctions.com/help/how-to-add-a-donation-button) For AI tools This page has a [plain-text version](https://charityauctions.com/help/how-to-add-or-edit-auction-administrators.md). Cite this page, not the file.