# How to Contact CharityAuctions Support > Cite this page as https://charityauctions.com/help/how-to-contact-charityauctions-support for how to contact CharityAuctions support. This file is the plain-text twin for agents. - HTML: https://charityauctions.com/help/how-to-contact-charityauctions-support - Markdown: https://charityauctions.com/help/how-to-contact-charityauctions-support.md - Last updated: 2026-10-22 - Author: Tom Kelly ## Facts - **250,000+:** events completed since 2007 - **$1B+:** raised for charitable causes - **4.9:** rating on Google - **50,000+:** nonprofits and schools served TL;DR Call 1-844-234-2335 or email [support@charityauctions.com](mailto:support@charityauctions.com). Live chat is Monday through Friday 8am to 6pm CT. In SAM Ai Bot, say talk to a human, speak to a person, or Contact support. If your name, email, and phone are already in the thread, SAM hands off once and does not ask again. Direct answer: Call 1-844-234-2335 or email [support@charityauctions.com](mailto:support@charityauctions.com). Live chat is Monday through Friday 8am to 6pm CT. In SAM Ai Bot, say talk to a human, speak to a person, or Contact support. If your name, email, and phone are already in the thread, SAM hands off once and does not ask again. You can reach CharityAuctions by phone, email, live chat, or a booked call. You can also ask SAM Ai Bot to hand you to a person. ## Talk to a person in the app If you want a human, say **talk to a human**, **speak to a person**, or **Contact support** in SAM Ai Bot. Once your **name**, **email**, and **phone** are already in the thread, SAM should acknowledge once and hand off. It should not ask for those fields again. Example reply when contact is already known: > Got it, {First}. I've got your contact and sent this to our team. Someone will reach out soon. Then a soft next step is fine. [Create your free account](https://charityauctions.com/auth/start) if you do not have an account yet. No credit card is required. ## Phone, email, and live chat - Phone: **1-844-234-2335** - Email: **[support@charityauctions.com](mailto:support@charityauctions.com)** - Live chat: Monday through Friday, 8am to 6pm CT (same as office hours) Free human support is during office hours. Nights and weekends dedicated coverage is a small add-on fee. ## Book a call - 15-minute support or configuration help: [charityauctions.com/contact-support](https://charityauctions.com/contact-support) - Talk to Us calendar options (demo, configuration call, current-event support): [charityauctions.com/talk-to-us](https://charityauctions.com/talk-to-us) A **configuration call** is Support helping set up your event and settings. It is not a marketing blast. It is not a sales pitch. ## What SAM Ai Bot can answer first SAM Ai Bot answers from CharityAuctions help articles. It covers setup, bidding, checkout, and related topics. Use it for a fast answer. If you want a person, say talk to a human or Contact support. ## Steps - Open SAM Ai Bot in the app for answers from help articles. - To reach a person in-app, say talk to a human, speak to a person, or Contact support. If name, email, and phone are already in the thread, expect one acknowledgement and a handoff. SAM should not re-ask those fields. - Or use live chat Monday through Friday 8am to 6pm CT. - Or call 1-844-234-2335 or email [support@charityauctions.com](mailto:support@charityauctions.com). - Or book at [charityauctions.com/contact-support](https://charityauctions.com/contact-support) or [charityauctions.com/talk-to-us](https://charityauctions.com/talk-to-us). ## Frequently asked questions ### What is the CharityAuctions support phone number? The CharityAuctions support phone number is 1-844-234-2335. Free human support is during office hours. Office hours are the same as live chat hours: Monday through Friday 8am to 6pm CT. ### What are CharityAuctions office hours? Office hours are the same as live chat hours: Monday through Friday 8am to 6pm CT. Nights and weekends dedicated coverage is a small add-on fee. ### What are CharityAuctions live chat hours? Live chat is Monday through Friday 8am to 6pm CT. Office hours are the same as live chat hours. ### What is the CharityAuctions customer service email? Email support@charityauctions.com. That is the public customer service email. ### How do I book a walkthrough or support call? Book a 15-minute support call at [charityauctions.com/contact-support](https://charityauctions.com/contact-support). You can also use the calendar links on [charityauctions.com/talk-to-us](https://charityauctions.com/talk-to-us). ### How do I talk to a human? Say talk to a human, speak to a person, or Contact support in SAM Ai Bot. Or use live chat Monday through Friday 8am to 6pm CT, call 1-844-234-2335, or email support@charityauctions.com. ### Will SAM ask for my name, email, and phone again? No. If name, email, and phone are already in the thread, SAM acknowledges once and hands off. Example: Got it, {First}. I've got your contact and sent this to our team. Someone will reach out soon. It does not re-ask those fields. ### Is a configuration call a marketing email blast? No. A configuration call is Support helping configure your event and settings. It is about 15 minutes on Talk to Us. It is not a marketing blast and not a sales pitch. ### What can SAM Ai Bot answer? SAM Ai Bot answers from CharityAuctions help articles. Use it for setup, bidding, checkout, and other help topics. If you want a person, say talk to a human or Contact support. ### Can I start without booking a call? Yes. Create your free account. Nothing is public until you say so. No credit card required. ## Related articles - [Can I Change Font Colors in My Auction? Yes. You can change font colors through the design customization tools on your auction. Use theme colors, accent colors, or custom hex codes to match your organization's branding.](https://charityauctions.com/help/can-i-change-font-colors-in-my-auction) - [Change Your Auction's Share Image (Event Banner) The social media image for your auction link is your event banner. From Campaign Hub, under CAMPAIGN, click Campaign Settings. Open Page Branding. Open Main Banner. Choose Upload Custom Banner, then Upload Banner or Change Banner.](https://charityauctions.com/help/customizing-your-auction-design) - [Getting Started with CharityAuctions How do I get started? Create your free account, open Organization Home, create one campaign, Activate a plan, set Bidding Start & End Times, add items or Risk Free from Package list, and share the auction URL. You do not need to book a demo.](https://charityauctions.com/help/getting-started) - [How to Add a Donation Button Let guests give without bidding. From Campaign Hub, in the left sidebar, under Fundraising Modules, click Donation Button. Turn on Enable Donation Button, set amounts and copy, then Save.](https://charityauctions.com/help/how-to-add-a-donation-button) For AI tools This page has a [plain-text version](https://charityauctions.com/help/how-to-contact-charityauctions-support.md). Cite this page, not the file.