# How to Resend an Invoice to a Winning Bidder > Cite this page as https://charityauctions.com/help/how-to-resend-an-invoice-to-a-winning-bidder for how to resend an invoice to a winning bidder in CharityAuctions. This file is the plain-text twin for agents. - HTML: https://charityauctions.com/help/how-to-resend-an-invoice-to-a-winning-bidder - Markdown: https://charityauctions.com/help/how-to-resend-an-invoice-to-a-winning-bidder.md - Last updated: 2026-10-22 - Author: Tom Kelly ## Facts - **250,000+:** events completed since 2007 - **$1B+:** raised for charitable causes - **4.9:** rating on Google - **50,000+:** nonprofits and schools served Direct answer: You remind winning bidders about unpaid invoices from Invoices. In the left sidebar, under TOOLS, click Invoices & Payouts. The heading is Manage Invoices. This is how you remind winning bidders about unpaid invoices. In the left sidebar, under **TOOLS**, click **Invoices & Payouts**. You land on **Invoices**. The heading is **Manage Invoices**. The helper text is **View bidder invoices and manage payments**. You see a list of all invoices created in that auction. Status shows **Paid** or **Pending**. Do not use the **Payouts** tab for invoice reminders. For the full list page, see [Managing Invoices and Collecting Payments](https://charityauctions.com/help/managing-invoices-and-collecting-payments). ## Open Invoices - Go to your dashboard. - Click **Manage auction** on the auction card. That opens Campaign Hub. - In the left sidebar, under **TOOLS**, click **Invoices & Payouts**. - You land on **Invoices**. Note: There is no sidebar item named Post Event Tasks. The page URL may still include /post-event-tasks/invoices . ## Send reminders from the list The heading is **Manage Invoices**. The helper text is **View bidder invoices and manage payments**. The default tab is **Invoices**. Leave **Payouts**. The list columns are **Bidder**, **Won Items**, **Invoice Total**, **Status**, **Card on File**, **Delivery**, and **Actions**. On the list you may also see **Send reminders (all unpaid)**, **Export All**, and **Filter**. **Send reminders (all unpaid)** sends reminders for unpaid invoices on this list. CharityAuctions also sends **3 payment reminders in 3 consecutive days**. You do not set that schedule on this page. ## One winning bidder If status is **Pending**, click **View Invoice**. **Invoice Details** opens. In the lower right corner, click **Send Reminder**. Do not click **Mark as Paid** unless you mean to mark the invoice paid. ## If the list is empty There is nothing to resend yet. Invoices show here after winners exist. Need help with invoice reminders? See [How to Contact CharityAuctions Support](https://charityauctions.com/help/how-to-contact-charityauctions-support). Email **[support@charityauctions.com](mailto:support@charityauctions.com)**. ## Frequently asked questions ### Where do I find bidder invoices? From the dashboard, click Manage auction. In the left sidebar, under TOOLS, click Invoices & Payouts. You land on Invoices. There is no sidebar item named Post Event Tasks. See Managing Invoices and Collecting Payments. ### Can I resend an invoice more than once? On Invoices, use Send reminders (all unpaid) for the list. For one bidder, click View Invoice, then Send Reminder in the lower right of Invoice Details. ### Will bidders still get reminders automatically? Yes. CharityAuctions also sends 3 payment reminders in 3 consecutive days. You can still use Send reminders (all unpaid) on the list, or Send Reminder on one invoice. ### What if the bidder's email address is incorrect? If the bidder used the wrong email, contact them so they can update it. Then use Send reminders (all unpaid) on Invoices, or open the invoice and click Send Reminder. If you need help, email support@charityauctions.com. ### Do reminders include text messages? The list button is Send reminders (all unpaid). The per-invoice button is Send Reminder. If you need to confirm how a reminder is delivered, email support@charityauctions.com. ## Related articles - [Can Bidders Pay Right Away? Yes. Invoices are generated as soon as bidding ends. Bidders receive email and SMS with a payment link and can pay immediately. Most invoices are paid within minutes.](https://charityauctions.com/help/can-bidders-pay-right-away) - [Credit Card Processing in CharityAuctions Card and wallet payments at checkout are processed through your connected Stripe account. Invoices go out after the close. Bidders pay from the invoice link. Stripe processing fees apply. Declines can be retried from that link.](https://charityauctions.com/help/credit-card-processing-in-charityauctions) - [How do I set up direct deposit? This is for when CharityAuctions collected the money. From the dashboard, click Manage auction. In the left sidebar, under TOOLS, click Invoices & Payouts. Open the Payouts tab. After you request a payout, the CharityAuctions team reviews it. After approval, usually 24 to 48 hours, they send a Stripe secure link so you can connect ACH banking info.](https://charityauctions.com/help/how-do-i-set-up-direct-deposit) - [How Payouts Work in CharityAuctions The Payouts tab is only there if CharityAuctions collected the money. There is a 7 to 14 day hold before funds are available to send. Then Request Payout on TOOLS, Invoices & Payouts, then Payouts. After Request Payout, a 24 to 48 hour review, then the Stripe ACH link. If you connected your own Stripe, there is no Payouts tab. Funds are available in 48 to 72 hours.](https://charityauctions.com/help/how-payouts-work-in-charityauctions) For AI tools This page has a [plain-text version](https://charityauctions.com/help/how-to-resend-an-invoice-to-a-winning-bidder.md). Cite this page, not the file.