# Managing Attendees and Event Check-In > Cite this page as https://charityauctions.com/help/managing-attendees-and-event-check-in for managing attendees and event check-in in CharityAuctions. This file is the plain-text twin for agents. - HTML: https://charityauctions.com/help/managing-attendees-and-event-check-in - Markdown: https://charityauctions.com/help/managing-attendees-and-event-check-in.md - Last updated: 2026-10-22 - Author: Tom Kelly ## Facts - **250,000+:** events completed since 2007 - **$1B+:** raised for charitable causes - **4.9:** rating on Google - **50,000+:** nonprofits and schools served Direct answer: You manage attendees from the Attendee List in Campaign Hub. Add people, see bidder numbers, and check attendees in. Ticket buyers land here automatically. Open the Attendee List from Campaign Hub. That is where you add people, see bidder numbers, and check attendees in. Ticket buyers land here automatically. For tickets plus a live gala night, see [How to Run a Live Gala with Ticket Sales](https://charityauctions.com/help/how-to-run-a-live-gala-with-ticket-sales). ## Open the Attendee List - Go to [charityauctions.com/bidder/dashboard](https://charityauctions.com/bidder/dashboard). This page is **Auctions I'm Managing**. - Click **Manage auction** on the auction card. That opens Campaign Hub. - In the left sidebar, under **Fundraising Modules**, click **Attendees**. - You land on **Attendee List**. If you are looking for a registrants list, this is it. Campaign Hub talks about collecting registrations. The menu label is Attendees, not Registrants. Registration does not collect a mailing address. See Collect mailing addresses below. ## What you see on Attendee List The page has two tabs: **All Attendees** and **Onboarding Flow**. On All Attendees you can: - Click **Import** to upload a list - Click **Add attendee** to add one person - See columns for Name, Contact Info, Ticket Type, Bidder #, Table #, Check-In Status, and Actions If the list is empty, you will see **Add Your First Attendee**. You can also **Go to Tickets** to sell tickets so people show up here. Bidder numbers and check-in status are on this list. They are not in a Settings tab. ## Collect mailing addresses The Attendee List does not collect a mailing address. Check-in does not collect one either. Ticket registration default fields are **First Name**, **Last Name**, **Email**, and **Phone**. Those live on **Ticket Sales**. See [Managing Tickets and Tracking Revenue](https://charityauctions.com/help/managing-tickets-and-tracking-revenue). The platform collects a mailing address only during **online bidding**. That happens in two cases: - The bidder chooses **shipping**. Then they enter a mailing address. - You require a mailing address before they bid. Then they enter it before they can place a bid. Items can offer shipping. On the item, open **Advanced Options**. Turn on **Allow Shipping**. See [How to Add an Item to Your Auction](https://charityauctions.com/help/how-do-i-add-an-item-to-my-auction). Pickup settings are not an address-collection form. Do not use them to gather mailing addresses. ## How attendees get on the list People show up on Attendee List in three ways: - Ticket sales - Import - Add attendee When someone buys a ticket, they appear on the list. You do not have to enter them by hand. If the list is empty and you need ticket sales first, click **Go to Tickets**. ## Add one attendee Use this for someone who did not buy a ticket online, such as a sponsor or VIP. - Open the **Attendee List** using the steps above. - Click **Add attendee**. If the list is empty, click **Add Your First Attendee**. - Enter the name and contact information. - Save the record. ## Import an attendee list Use Import when you already have a file of people. - Open the **Attendee List**. - Click **Import**. - Upload your file. - Review the rows and save. ## Bidder numbers The **Bidder #** column is on the Attendee List. You assign and change numbers there. You can update a bidder number before or during the event. ## Check in from the Attendee List Use this when you are looking at names on a computer. You can check in several guests at once. - Open the **Attendee List**. - Check the names of all the guests to check in. - Click **Check In** once. A running count shows how many guests are checked in as you go. You can still check in one person. Find the row and use **Check-In Status**. ## QR and day-of kiosk check-in For QR check-in at the door, use **Live Event Kiosk**. - Stay in Campaign Hub. - In the left sidebar, click **Live Event Kiosk**. The line under it starts with Check-in. - Use that kiosk on a phone or tablet to scan QR codes and check people in. ### Merge two attendees (and their invoices) Direct answer: You can merge two attendees into one primary attendee from the Attendees page. Choose the merge invoices option and their invoices combine into one. Both bidder numbers keep working, so each person can bid with their own number while their items and donations land on the single shared invoice. Use a merge when two attendees should share one invoice, for example a husband and wife. - Go to the Attendees page. - Sort by last name. - Select the two attendees. - Click Merge. - Select the attendee who has the credit card on file as the Primary attendee. - Select the other attendee as the secondary attendee. - Scroll down and select the option to merge invoices. - Save. The invoice merges with the attendees. After a merge, both bidder numbers still work. Each person keeps bidding with their own bidder number, and the invoice automatically combines when you enter donations or items under either number. Need help merging attendees? See How to Contact CharityAuctions Support. ## Before event day - Open Attendee List and confirm names, ticket types, and table numbers - Assign bidder numbers on the list - Import any remaining people in advance - Open **Live Event Kiosk** and test check-in before people arrive - Have more than one volunteer ready at the door Need help with attendees or check-in? See [How to Contact CharityAuctions Support](https://charityauctions.com/help/how-to-contact-charityauctions-support). ## Frequently asked questions ### Where is the registrants list? Open Campaign Hub. In the left sidebar, under Fundraising Modules, click Attendees. That opens the Attendee List. The app label is Attendees, not Registrants. ### How are attendees added to my event? Attendees appear from ticket sales, from Import on the Attendee List, or when you click Add attendee. ### Can I import my own attendee list? Yes. On the Attendee List, click Import and upload your file. ### How are bidder numbers assigned? Bidder numbers show in the Bidder # column on the Attendee List. You manage them on that list. ### Can I change bidder numbers after they are assigned? Yes. You can update bidder numbers on the Attendee List before or during the event. ### How do I check in attendees at the event? On the Attendee List, check the names of the guests to check in, then click Check In once. You can check in several guests at once. A running count shows how many guests are checked in. You can also use Check-In Status on one row. For QR and day-of kiosk check-in, open Live Event Kiosk in the left sidebar. ### Do I need special equipment for check-in? No. You can check people in from the Attendee List on any computer. For QR check-in, open Live Event Kiosk on a phone or tablet. ### Do ticket buyers become bidders? Yes. Ticket buyers appear on the Attendee List. You do not have to type them in by hand. Auto-assign bidder numbers is on Ticket Sales → Event Setup. Bidder # is on the Attendee List. ### Can I pre-register everyone as bidders before gala night? Yes. Sell tickets so buyers land on Attendees. Use Import or Add attendee for comps. Assign Bidder # on the Attendee List. See How to Run a Live Gala with Ticket Sales. ### How do I collect mailing addresses from bidders and attendees? Registration does not collect a mailing address. Ticket registration default fields are First Name, Last Name, Email, and Phone. The platform collects a mailing address only during online bidding. That happens when the bidder chooses shipping, or when you require an address before they bid. ### Does registration collect a mailing address? No. The Attendee List shows Name, Contact Info, Ticket Type, Bidder #, Table #, and Check-In Status. Ticket registration default fields are First Name, Last Name, Email, and Phone. See Managing Tickets and Tracking Revenue. ### When does a bidder enter a mailing address? During online bidding only. The bidder enters it when they choose shipping. Or they enter it before they bid, if you require an address first. Pickup settings are not an address-collection form. ### Can I require a mailing address before someone bids? Yes, for online bidding. If you turn that on, the bidder must enter a mailing address before they can bid. Registration and check-in still do not collect a mailing address. ### Which attendee should I make the primary? The one who has the credit card on file. ### Do both bidder numbers still work after I merge two attendees? Yes. Each person can keep bidding with their own bidder number, and everything combines onto the one merged invoice. ### Where do I find the merged invoice? On the All Invoices page. You can search by bidder number, using either attendee's number. ## Related articles - [Creating Item Signs and QR Codes Print item signs and QR codes from Promote. Click Promote (next to Preview). Open Display Sheets for item signs, or Registration Sign for the check-in QR. Guests scan the code to bid or open the auction.](https://charityauctions.com/help/creating-item-signs-and-qr-codes) - [How to Enter Paddle Raise and Fund a Need Donations In Paddle Raise and Fund a Need, enter 5 bidder numbers at once, add another row of 5, and save everything at once. You do not have to enter donations one at a time. Bidder numbers live on the Attendee List.](https://charityauctions.com/help/how-to-enter-paddle-raise-and-fund-a-need-donations) - [How to Run a Live Gala with Ticket Sales Yes. Sell tickets and run gala night in the same campaign. Set up Ticket Sales, land buyers on Attendees as bidders, share the auction URL, check people in, then close bidding. Create your free account.](https://charityauctions.com/help/how-to-run-a-live-gala-with-ticket-sales) - [How to Use Message Blast Message Blast is included with Prepay & Save ($499 Setup). Open /admin/auctions/{id}/live-event-features/custom-messages. Send now to registered guests, or turn on Before bidding starts and Before bidding ends reminders. 500 free credits, then 5¢ each.](https://charityauctions.com/help/how-to-use-message-blast) For AI tools This page has a [plain-text version](https://charityauctions.com/help/managing-attendees-and-event-check-in.md). Cite this page, not the file.