# Managing Donors and Donor Reports

> Cite this page as https://charityauctions.com/help/managing-donors-and-donor-reports for managing donors and donor reports in CharityAuctions. This file is the plain-text twin for agents.

- HTML: https://charityauctions.com/help/managing-donors-and-donor-reports
- Markdown: https://charityauctions.com/help/managing-donors-and-donor-reports.md
- Last updated: 2026-10-22
- Author: Tom Kelly

## Facts

- **250,000+:** events completed since 2007
- **$1B+:** raised for charitable causes
- **4.9:** rating on Google
- **50,000+:** nonprofits and schools served

Direct answer: You manage item donors from the Donors tab (left sidebar, Fundraising Modules > Online Auction > Donors). Donors are stored on items. Add donor details when you create or edit an item.

After you save, they show on the **Donors** tab.

To add the item first, see [How do I add an item to my auction?](https://charityauctions.com/help/how-do-i-add-an-item-to-my-auction).

## Open the Donors tab

- Go to your dashboard.

- Click **Manage auction** on the auction card, or open the campaign.

- In the left sidebar, under **Fundraising Modules**, click **Online Auction**.

- You land on **Item Catalog**.

- Click the **Donors** tab.

Note: There is no left-sidebar entry named Item Management or Manage Donors.

The tabs next to **Item Catalog** are **Categories**, **Donors**, **Risk Free Items**, and **Display Sheets**.

The page URL includes /admin/auctions/{id}/item-management/item-catalog?tab=donors .

## What you see on Donors

The heading is **Centralized Donor Management**.

The helper says: Use this page to keep donor contact information up-to-date, see all items contributed by a specific donor, coordinate fulfillment based on whether the admin or donor is shipping, and easily gather info for thank you messages.

The list heading is **Item Donors**. The helper there is **List of donors and their contributed items.**

The table columns are **Donor**, **Company**, **Items Donated**, **Fulfillment**, and **Actions**.

If no items have donor info yet, the empty state says **No donors found for this auction. Add items with donor info to see them here.**

This tab does not have **Add**, **Export**, or **Filter**. **Filter** sits on **Item Catalog**, not on **Donors**.

## Add donor info on an item

- Click the **Item Catalog** tab.

- In **Add items**, click **Add item**.

- The **Add New Item** drawer opens. The helper text is **Edit item details, images, and bidding settings.**

- Stay on the **Edit Item** tab.

- Scroll to **Donor Information (Optional)** and expand it.

- Turn on **Add Donor Information**.

There is no **Show Advanced Details** control. **Donor Information** is its own accordion, below **Item Description** and above **Gift Certificate (Optional)**.

For an item that is already in the catalog, open the **⋯** Actions menu and click **Edit**. Then use the same **Donor Information (Optional)** accordion.

## Donor fields

After you turn on **Add Donor Information**, the fields are:

- **Donor Name**. Placeholder **e.g. John Smith**.

- **Company Name (Optional)**. Placeholder **e.g. Acme Corp**.

- **Email Address (Optional)**. Placeholder **e.g. [donor@example.com](mailto:donor@example.com)**.

- **Phone**. Shown next to the donor email field on Add Item. The donor phone number also appears in the item reports.

- **Website URL (Optional)**. Placeholder **[https://example.com](https://example.com)**.

- **Street (Optional)**. Placeholder **Street address**.

- **City (Optional)**. Placeholder **City**.

- **State (Optional)**. Placeholder **State**.

- **Zip (Optional)**. Placeholder **Zip code**.

- **Donor Visibility**

**Donor Name** is the name field. The others are labeled optional.

## Donor Visibility

**Donor Visibility** is a dropdown. The default is **Show Name & Company**.

The options are:

- **Show Name & Company**

- **Show Name Only**

- **Show Company Only**

- **Hide Donor Info (Internal Only)**

Use **Hide Donor Info (Internal Only)** when the name should stay off the public item page.

## Save the item

On a new item, click **Save Item**.

When you edit an existing item, click **Update Item**.

**Cancel** or **Close** leaves the drawer without saving.

After you save donor info on an item, open the **Donors** tab again to see that donor in the list.

## File exports

The **Donors** tab does not export a file. It does not send thank you letters.

For a spreadsheet, in the left sidebar, under **CAMPAIGN**, click **Activity Feed**. Open the **Downloads** tab.

- **Donations Export**. Helper text is **All donations (Direct, Paddle Raise, Fund a Need).**

- **Sold Items**. Helper text is **Items sold with winner and donor information.**

Each listed export shows **Excel** and a **Download** button.

See [Auction Reports and Data Exports](https://charityauctions.com/help/auction-reports-and-data-exports) and [How to Export Bidder and Payment Reports](https://charityauctions.com/help/how-to-export-bidder-and-payment-reports).

Need help with donors? See [How to Contact CharityAuctions Support](https://charityauctions.com/help/how-to-contact-charityauctions-support). Email **[support@charityauctions.com](mailto:support@charityauctions.com)**.

## Frequently asked questions

### Where can I view all my donors?

From the dashboard, click Manage auction or open the campaign. In the left sidebar, under Fundraising Modules, click Online Auction. Click the Donors tab. Do not look for Item Management or Manage Donors in the left sidebar.

### How do I add a donor to an auction item?

On Item Catalog, click Add item. On the Edit Item tab, expand Donor Information (Optional). Turn on Add Donor Information. Enter Donor Name and any optional fields, then click Save Item.

### Can I hide a donor's name from the public?

Yes. In Donor Information, use Donor Visibility. The options are Show Name & Company, Show Name Only, Show Company Only, and Hide Donor Info (Internal Only).

### Can I see which items a donor contributed?

Yes. The Donors tab table includes Items Donated. The empty state says No donors found for this auction. Add items with donor info to see them here.

### Are donor reports on the Donors tab?

No. The Donors tab does not have Add, Export, or Filter. For files, go to Activity Feed, open Downloads, and use Donations Export or Sold Items.

### Does CharityAuctions automatically send thank you letters?

The Donors tab does not send thank you letters. The helper says you can gather info for thank you messages. For a file, use Downloads. See Auction Reports and Data Exports.

## Related articles

- [Adding and Managing Sponsors In the left sidebar, under Fundraising Modules, click Sponsor Logos. Use Add Sponsor Logo or Add First Sponsor Logo. Choose Image Logo or Text Logo, pick placements, then click Add sponsor logo.](https://charityauctions.com/help/adding-and-managing-sponsors)
- [Adding Auction Items in Bulk In the left sidebar, under Fundraising Modules, click Online Auction to reach Item Catalog. In Add items, click Upload. Download Excel Template, fill your spreadsheet, then upload an Excel file.](https://charityauctions.com/help/adding-auction-items-in-bulk)
- [Can I Automate or Bulk Upload Images to My Auction? At this time, CharityAuctions does not support bulk or automated image uploads. Images must be added individually to each item. The fastest way is mobile upload, item by item.](https://charityauctions.com/help/can-i-automate-or-bulk-upload-images-to-my-auction)
- [How to Add an Item to Your Auction In the left sidebar, under Fundraising Modules, click Online Auction to open Item Catalog. Click Add your first item. Enter Title, Category, and at least one price such as Starting Bid. Save Item.](https://charityauctions.com/help/how-do-i-add-an-item-to-my-auction)

For AI tools

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