# Managing Tickets and Tracking Revenue

> Cite this page as https://charityauctions.com/help/managing-tickets-and-tracking-revenue for managing tickets and tracking revenue in CharityAuctions. This file is the plain-text twin for agents.

- HTML: https://charityauctions.com/help/managing-tickets-and-tracking-revenue
- Markdown: https://charityauctions.com/help/managing-tickets-and-tracking-revenue.md
- Last updated: 2026-10-22
- Author: Tom Kelly

## Facts

- **250,000+:** events completed since 2007
- **$1B+:** raised for charitable causes
- **4.9:** rating on Google
- **50,000+:** nonprofits and schools served

Direct answer: You track ticket sales in Ticket Sales. In the left sidebar, under Fundraising Modules, click Ticket Sales, then the Ticket Reports tab.

You track ticket sales from **Ticket Sales**. In the left sidebar, under **Fundraising Modules**, click **Ticket Sales**. Then click the **Ticket Reports** tab.

**Attendees** is a separate module. That is where **Bidder #**, **Table #**, and the attendee list live. See [Managing Attendees and Event Check-In](https://charityauctions.com/help/managing-attendees-and-event-check-in).

If you are selling tickets for a live gala night, see [How to Run a Live Gala with Ticket Sales](https://charityauctions.com/help/how-to-run-a-live-gala-with-ticket-sales).

## Open Ticket Sales

- Go to your dashboard.

- Click **Manage auction** on the auction card. That opens Campaign Hub.

- In the left sidebar, under **Fundraising Modules**, click **Ticket Sales**.

- You land on **Event Setup**.

The tabs are **Event Setup**, **Tickets**, **Registration Fields**, **Discount Codes**, and **Ticket Reports**.

Note: There is no left-sidebar group named Live Event Features. There is no sidebar item named Ticket Reports. **Ticket Reports** is a tab inside **Ticket Sales**. The page URL may still include /live-event-features/attendees .

The line under **Ticket Sales** in the sidebar can read **Set up ticket types** or **Turn on ticket sales**, depending on setup.

## Ticket Reports

- Stay in **Ticket Sales**.

- Click the **Ticket Reports** tab.

The heading is **Reports actions**. The helper is **Add offline sales or export the current report data.**

Buttons are **Add Offline Sale** and **Export Report**.

Cards on this tab:

- **Total Sales**. Helper: **Total orders processed**.

- **Total Revenue**. Helper: **From all ticket sales**.

- **Discount Amount**. Helper: **Total discounts redeemed**.

- **Total Tickets**. Helper: **Tickets sold**.

- **Avg. Order Value**. Helper: **Per transaction**.

The list heading is **All Ticket Sales**. The helper is **View all ticket purchases and checkout information**.

If there are no orders, the empty state says **No ticket sales available.** Totals read 0.

This walk did not show a sold-order table on screen. Use **Export Report** for the column list, or wait until a sale appears.

## Filters on Ticket Reports

Click **Filters**. Fields are:

- **Ticket Type** (default **All ticket types**)

- **Date From**

- **Date To**

- **Bidder Number**

- **Table Number**

- **Min Amount ($)**

- **Max Amount ($)**

Those filter fields are not where you assign bidder or table numbers. Assign those on **Attendees**.

## Export ticket data

On **Ticket Reports**, click **Export Report**.

This walk downloaded a CSV. The file name started with **attendees-export-** and the date. There was no format picker. There was no PDF button on this tab.

CSV columns this walk received:

- Order#

- Buyer/Guest

- Payment Date

- First Name

- Last Name

- Email Address

- Phone

- Table Number

- Bidder Number

- Ticket Name

- Quantity

- Price per Ticket

- Order Type

- Discount Code

- Total Discount

- Total Paid

- Ticket Numbers

- Fields

- Answer

For other campaign file exports, see [Auction Reports and Data Exports](https://charityauctions.com/help/auction-reports-and-data-exports).

## Add an offline sale

If someone paid in person, click **Add Offline Sale**.

The dialog heading is **Add Offline Ticket Sale**. It says **Record a ticket sale that was made in person or through other offline channels**.

Required fields (marked *):

- **Purchaser First Name**

- **Purchaser Last Name**

- **Ticket Type**

- **Number of Guests**

- **Price Per Ticket ($)**

Optional fields:

- **Purchaser Email**

- **Purchaser Phone**

- **Payment Method** (default **Cash**)

- **Notes**

**Payment Method** options this walk showed: **Cash**, **Check**, **Credit Card**, **Debit Card**, **Venmo**, **PayPal**, **Other**.

Click **Add Sale**. Or click **Cancel**.

This walk opened the form to quote labels and clicked **Cancel**. It did not record a sale.

## Ticket types

Click the **Tickets** tab to create what people buy.

If you have none yet, the empty state says **No ticket types yet**. It also says **Create ticket types to start selling tickets for your event.** Click **Add Your First Ticket Type**. After a type exists, the button is **Add Ticket Type**.

The **Ticket Types** helper is **Create ticket options like General Admission, VIP, Sponsor Table, or Guest Pass.**

You can **Filter by Category**. The default is **All Categories**. Views are **List** and **Grouped**.

### Turn tickets on or off

The switch aria-label is **Turn ticket sales on or off on your event page**.

When tickets are off:

- **Tickets are currently off**

- **Turn tickets on when you are ready for buyers to see and purchase them on your event page.**

- **Create at least one ticket type before turning tickets on.**

- The off label is **Off**, hidden

When tickets are on:

- **Tickets are enabled**

- **Buyers can see and purchase tickets on your event page. Turn off to hide ticket sales from public view.**

- The on label is **On for buyers**

After you add the first ticket type, the product can turn tickets on. If you are not ready for buyers, turn the switch off.

### Add a ticket type

The form heading is **Add New Ticket Type**. The helper is **Define a new ticket category for your event.**

- Set **Category**. Options this walk showed: **Individual**, **Table**, **Group**, **Golf**, **Sponsor**, **VIP**, **Early Bird**, **Free**, **Custom**. **Individual** helper examples are General Admission, Single Ticket, Standard Entry.

- Enter **Ticket Name** *. Placeholder example: General Admission, VIP.

- Enter **Price ($)** *. If the price is $0.00, buyers see **Free** on your event page and at checkout.

- Enter **Available Quantity** *.

- Optional: **Description**. Optional: **What's Included**.

- Set **Sales Control Mode** *. Choose **Manual** or **Scheduled**. **Scheduled** adds **Auto-Open Date** and **Auto-Close Date**.

- Optional: **Hide**. Helper: **Hide this ticket type from displaying on the event page.**

- Click **Add Ticket**. Or click **Cancel**.

There is no Save button named Save on this form. The button is **Add Ticket**.

After you save, a type card can show the name, category, price, sold and remaining counts, description, and a status such as **Open**.

## Bidder numbers, tables, and guests

**Auto-assign bidder numbers** is a setting on the **Event Setup** tab. The helper is **Give each attendee a bidder number when they finish registering so check-in and bidding are faster.**

The **Bidder #** and **Table #** columns are on **Attendees**.

- In the left sidebar, under **Fundraising Modules**, click **Attendees**.

- You land on **Attendee List**.

- Columns include **Name**, **Contact Info**, **Ticket Type**, **Bidder #**, **Table #**, **Check-In Status**, and **Actions**.

If the list is empty, it says **No attendees yet**. It also says **Attendees will appear here when tickets are sold, guests are imported, or you add them manually.** Click **Go to Tickets** if you still need ticket types.

Do not look for bidder-number assignment on a sidebar named Ticket Reports.

## Event Setup settings that affect tickets

On the **Event Setup** tab:

**Event details.** Helper: **These details appear on ticket confirmations and attendee communications.** Required fields are **Event Name**, **Venue Name**, **Event Address**, and **Event Date**. **Start Time** and **End Time** are also on this block. Click **Save** (aria-label **Save settings (core event details)**).

**Buyer registration setup.** Helper: **Control ticket sales placement, purchase limits, and registration behavior.**

- **Event page, ticket sales tab**. Helper: ticket sales appear on their own tab on your public event page. The Auction Items tab shows only your catalog.

- **Tab label**. Default value **Buy Tickets**. Helper: shown in the event page tab bar when ticket sales are available.

- **Auto-close registration**

- **Auto-assign bidder numbers**

- **One checkout for bulk tickets**. Helper: for multi-ticket purchases (like a full table), collect details from the purchaser only, not a separate registration for every seat.

- **Show QR codes on tickets**. Helper: **Include QR codes on confirmation emails, ticket pages, PDFs, and reports.** That is a setting. It is not an export button on **Ticket Reports**.

Click **Save** (aria-label **Save settings (registration behavior)**).

## Registration Fields and Discount Codes

**Registration Fields** helper: **Choose what information attendees should provide when they register or buy tickets.**

Default fields this walk showed: **First Name**, **Last Name**, **Email**, and **Phone**. Table columns are **Field Name**, **Type**, **Shown for**, **Required**, **Enabled**, and **Actions**. Those defaults were **Required** **Yes** and **Shown for** **All ticket types**. Click **Add Custom Question** if you need more.

Ticket registration does not collect a mailing address. The platform collects a mailing address during online bidding. See [Managing Attendees and Event Check-In](https://charityauctions.com/help/managing-attendees-and-event-check-in).

**Discount Codes** helper: **Create codes and share them with specific buyers. Buyers enter the code at checkout to get a discount on their ticket.** If you have none, it says **No discount codes yet**. Click **Add Discount Code** or **Add Your First Code**.

## Common issues

- If you cannot find Ticket Reports in the left sidebar, open **Ticket Sales** first, then click the **Ticket Reports** tab.

- If **Ticket Reports** says **No ticket sales available**, there are no orders yet. Totals read 0. **Export Report** still downloads a CSV.

- If **Add Ticket** does not save, fill the * fields: **Ticket Name**, **Price ($)**, **Available Quantity**, and **Sales Control Mode**.

- If tickets should not appear on the public event page yet, turn the switch off. The off label is **Off**, hidden.

- If you are looking for bidder numbers or check-in, open **Attendees**, not **Ticket Reports**.

Need help with tickets or reports? See [How to Contact CharityAuctions Support](https://charityauctions.com/help/how-to-contact-charityauctions-support). Email **[support@charityauctions.com](mailto:support@charityauctions.com)**.

## Frequently asked questions

### Where do I view ticket sales reports?

From the dashboard, click Manage auction. In the left sidebar, under Fundraising Modules, click Ticket Sales. Then click the Ticket Reports tab. There is no left-sidebar group named Live Event Features. There is no sidebar item named Ticket Reports.

### Can I see who purchased tickets?

Yes, when orders exist. On Ticket Reports, the list heading is All Ticket Sales. The helper is View all ticket purchases and checkout information. If there are none, the empty state says No ticket sales available. Export Report still downloads a CSV with Buyer/Guest, First Name, Last Name, Email Address, and related columns.

### Can I update guest information on Ticket Reports?

This walk did not show a guest-edit control on Ticket Reports when there were no sales. Purchaser fields appear on Add Offline Ticket Sale. The attendee list is a separate module. In the left sidebar, under Fundraising Modules, click Attendees.

### How do I assign bidder numbers?

The Bidder # column is on Attendees, on Attendee List. On Ticket Sales, the Event Setup tab has Auto-assign bidder numbers. Ticket Reports Filters include Bidder Number and Table Number. Those filters are not the assignment list.

### Can I export my ticket data?

Yes. On Ticket Reports, click Export Report. This walk downloaded a CSV. The file name started with attendees-export- and the date. There was no format picker and no PDF button on that tab.

### Where can I track event revenue?

On Ticket Reports, the cards are Total Sales, Total Revenue, Discount Amount, Total Tickets, and Avg. Order Value. If there are no orders, those totals read 0.

### Where is Live Event Features or Ticket Reports in the left sidebar?

Neither is a left-sidebar item. In the left sidebar, under Fundraising Modules, click Ticket Sales. Ticket Reports is a tab on that page. The URL may still include /live-event-features/attendees.

### Can I sell tickets for a live gala night?

Yes. Manage auction → Fundraising Modules → Ticket Sales. Add ticket types on the Tickets tab, then turn ticket sales on. Ticket buyers land on Attendees. See How to Run a Live Gala with Ticket Sales.

### How do I pre-register ticket buyers as bidders?

Ticket buyers appear on Attendees. On Ticket Sales → Event Setup, use Auto-assign bidder numbers. Bidder # and Table # are on the Attendee List. Import or Add attendee for comps.

### Does ticket registration collect a mailing address?

No. Default Registration Fields are First Name, Last Name, Email, and Phone. The platform collects a mailing address during online bidding, when the bidder chooses shipping or you require an address before they bid. See Managing Attendees and Event Check-In.

## Related articles

- [Creating Item Signs and QR Codes Print item signs and QR codes from Promote. Click Promote (next to Preview). Open Display Sheets for item signs, or Registration Sign for the check-in QR. Guests scan the code to bid or open the auction.](https://charityauctions.com/help/creating-item-signs-and-qr-codes)
- [How to Enter Paddle Raise and Fund a Need Donations In Paddle Raise and Fund a Need, enter 5 bidder numbers at once, add another row of 5, and save everything at once. You do not have to enter donations one at a time. Bidder numbers live on the Attendee List.](https://charityauctions.com/help/how-to-enter-paddle-raise-and-fund-a-need-donations)
- [How to Run a Live Gala with Ticket Sales Yes. Sell tickets and run gala night in the same campaign. Set up Ticket Sales, land buyers on Attendees as bidders, share the auction URL, check people in, then close bidding. Create your free account.](https://charityauctions.com/help/how-to-run-a-live-gala-with-ticket-sales)
- [How to Use Message Blast Message Blast is included with Prepay & Save ($499 Setup). Open /admin/auctions/{id}/live-event-features/custom-messages. Send now to registered guests, or turn on Before bidding starts and Before bidding ends reminders. 500 free credits, then 5¢ each.](https://charityauctions.com/help/how-to-use-message-blast)

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