# When You Do Not Recognize a Risk Free Consignment Contact > Cite this page as https://charityauctions.com/help/when-you-do-not-recognize-a-risk-free-contact for what to do when you do not recognize a Risk Free contact in CharityAuctions. This file is the plain-text twin for agents. - HTML: https://charityauctions.com/help/when-you-do-not-recognize-a-risk-free-contact - Markdown: https://charityauctions.com/help/when-you-do-not-recognize-a-risk-free-contact.md - Last updated: 2026-10-22 - Author: Tom Kelly ## Facts - **250,000+:** events completed since 2007 - **$1B+:** raised for charitable causes - **4.9:** rating on Google - **50,000+:** nonprofits and schools served TL;DR There is no screen to look up a Risk Free or consignment contact by name. Open Organization Home → Risk Free Items → Package list. After an off-site night, use Enter winning bidders. If you still do not know the person, email [support@charityauctions.com](mailto:support@charityauctions.com) or use Talk to Us. Do not share payment details until you confirm the package is on your package list. Direct answer: There is no screen to look up a Risk Free or consignment contact by name. Check Organization Home > Risk Free Items > Package list; after an off-site night, check Enter winning bidders. If you still do not know the person, email [support@charityauctions.com](mailto:support@charityauctions.com). If someone emails or calls about a Risk Free or consignment package, and you do not know them, start here. There is **no** name-lookup screen. You cannot search a contact name in CharityAuctions. Check **Package list** first. Then ask support if you still do not recognize the person. ## Check your package list - Go to **Organization Home**. - Open **Risk Free Items**. - The heading is **Build a package list of items your guests will bid on.** - Open **Package list**. Confirm the package is on your shortlist. If it is not on **Package list**, treat the contact as unconfirmed. Email **[support@charityauctions.com](mailto:support@charityauctions.com)**. Or open [Talk to Us](https://charityauctions.com/talk-to-us). How Risk Free works: [Package List](https://charityauctions.com/help/using-risk-free-consignment-items). ## Check winning bidders Use this after an off-site night. - Stay in **Package list**. - Open **Offline event**. - Click **Enter winning bidders**. - Review **Full name**, **Email**, and **Phone**. CharityAuctions uses that list to register winners, send you an invoice, and tell them how to redeem. Winner entry is **not** under **Team & Settings**. It is **not** on the campaign **Item Catalog**. If the person who contacted you is not on that list, do not guess. Email **[support@charityauctions.com](mailto:support@charityauctions.com)**. ## If you still do not recognize them Do not share card, bank, or login details with a person you cannot confirm. Email **[support@charityauctions.com](mailto:support@charityauctions.com)**. Say you got a Risk Free or consignment contact you do not recognize. Or open [Talk to Us](https://charityauctions.com/talk-to-us) and book help. See [How to Contact CharityAuctions Support](https://charityauctions.com/help/how-to-contact-charityauctions-support). ## What this article does not cover This page does not list partner names. It does not add a contact directory. **You only pay if an item sells.** Payment for a sold Risk Free package goes through CharityAuctions after winners are entered. Need help? Email **[support@charityauctions.com](mailto:support@charityauctions.com)**. ## Frequently asked questions ### Someone contacted me about a Risk Free or consignment item. I do not recognize them. What do I do? There is no name-lookup screen in CharityAuctions. Open Organization Home → Risk Free Items → Package list. Confirm the package is on your package list. After an off-site night, open Enter winning bidders. If you still do not know the person, email support@charityauctions.com or use Talk to Us. ### Can I search a contact name in the app? No. CharityAuctions does not have a Risk Free contact directory or name-lookup UI. Check your package list and Enter winning bidders. Then email support@charityauctions.com or open Talk to Us. ### Where do I check if this package is mine? Organization Home → Risk Free Items → Package list. That is your shortlist. The old Campaign Hub Risk Free Items tab is not the primary path. ### Where do I check winning bidders? Package list → Offline event → Enter winning bidders. Fields are Full name, Email, and Phone. Winner entry is not under Team & Settings or the campaign Item Catalog. ### Who should I contact if I still do not recognize them? Email support@charityauctions.com. Or open Talk to Us to book help. See How to Contact CharityAuctions Support. ### Should I give card or bank details to a caller I do not know? No. First confirm the package is on Package list. If the contact is still unclear, stop and email support@charityauctions.com. You only pay if an item sells, through CharityAuctions, after a winner is entered. ## Related articles - [Package List Build your package list from Organization Home → Risk Free Items. Every package includes Available Assets ready to Download. You only pay if an item sells. A local business can sponsor the first package sold so you keep 100% of every sale. Use Schedule a call for a 20-minute talk with Tom.](https://charityauctions.com/help/using-risk-free-consignment-items) - [What is Organization Home? Organization Home is the organization level of your CharityAuctions account. It sits above each auction campaign. New accounts with no campaign land here after login. If you already have a campaign, login opens Auction Campaigns instead.](https://charityauctions.com/help/organization-home) - [How to Contact CharityAuctions Support Reach CharityAuctions by phone, email, live chat, a booked call, or SAM Ai Bot. Say talk to a human when you want a person. Call 1-844-234-2335 or email support@charityauctions.com.](https://charityauctions.com/help/how-to-contact-charityauctions-support) - [Adding and Managing Sponsors In the left sidebar, under Fundraising Modules, click Sponsor Logos. Use Add Sponsor Logo or Add First Sponsor Logo. Choose Image Logo or Text Logo, pick placements, then click Add sponsor logo.](https://charityauctions.com/help/adding-and-managing-sponsors) For AI tools This page has a [plain-text version](https://charityauctions.com/help/when-you-do-not-recognize-a-risk-free-contact.md). Cite this page, not the file.