# Why Don't I See Payment Settings in My Account? > Cite this page as https://charityauctions.com/help/why-dont-i-see-payment-settings-in-my-account for why you do not see payment settings in your account in CharityAuctions. This file is the plain-text twin for agents. - HTML: https://charityauctions.com/help/why-dont-i-see-payment-settings-in-my-account - Markdown: https://charityauctions.com/help/why-dont-i-see-payment-settings-in-my-account.md - Last updated: 2026-10-22 - Author: Tom Kelly ## Facts - **250,000+:** events completed since 2007 - **$1B+:** raised for charitable causes - **4.9:** rating on Google - **50,000+:** nonprofits and schools served Direct answer: Payment settings live on the auction, not in your personal account. Open the campaign and go to the Payments tab. You will not find them on My Dashboard, Edit Profile, or Manage Billing. Payment settings live on the auction. There are two collection modes. You will not find Payment Settings in your personal account. It is not on **My Dashboard**, **Edit Profile**, or **Manage Billing**. ## Open the Payments tab - Go to your dashboard. - Click **Manage auction** on the auction card. That opens Campaign Hub. - In the left sidebar, under **CAMPAIGN**, click **Campaign Settings**. - Open the **Payments** tab. The tabs are **Basic**, **Page Branding**, **Fulfillment**, **Payments**, **Invoicing**, and **Bidder Experience**. ## Connect your Stripe account (direct payments) On **Payments**, find **Your Stripe account (direct payments)**. The heading is **Collect payments in your own Stripe account**. The helper text is: **Connect your Stripe account to receive bidder payments directly. When connected, 100% of payments go to your account (no platform processing) and refunds are handled from your account.** The button is **Connect Stripe**. When you connect that account, bidder payments go to your Stripe account. You collect with the payment methods it already has. Stripe accounts often have methods such as credit cards, Apple Pay, and Google Pay. Those are examples from Stripe, not a CharityAuctions checklist. See [What Payment Methods Are Supported?](https://charityauctions.com/help/what-payment-methods-are-supported). The **Payments** tab also has **Standard payment flow**. That area includes **Send invoice for payment** and **Instant Buy Now payment**. ## If you connected your own Stripe There is no **Payouts** tab. There is no Payout option. In the left sidebar, under **TOOLS**, click **Invoices & Payouts**. You land on **Invoices**. The page heading is **Manage Invoices**. The helper text is **View bidder invoices and manage payments**. The table columns are **Bidder**, **Won Items**, **Invoice Total**, **Status**, **Card on File**, **Delivery**, and **Actions**. Open an invoice. Each invoice lists its transactions. That is where you look, in the place you would have looked for Payouts. ## If CharityAuctions collected the money The **Payouts** tab is there. - In the left sidebar, under **TOOLS**, click **Invoices & Payouts**. - Click the **Payouts** tab. There is no sidebar item named Post Event Tasks. See [How do I set up direct deposit?](https://charityauctions.com/help/how-do-i-set-up-direct-deposit). Need help with payment settings? See [How to Contact CharityAuctions Support](https://charityauctions.com/help/how-to-contact-charityauctions-support). Email **[support@charityauctions.com](mailto:support@charityauctions.com)**. ## Frequently asked questions ### Why don't I see a payment settings section? Payment settings are not in your personal account. They are not on My Dashboard, Edit Profile, or Manage Billing. They live on the auction. From the dashboard, click Manage auction. In the left sidebar, under CAMPAIGN, click Campaign Settings. Open the Payments tab. ### Do I need to connect Stripe before my auction starts? Only if you want bidder payments to go to your own Stripe account. From the dashboard, click Manage auction. In the left sidebar, under CAMPAIGN, click Campaign Settings. Open the Payments tab. Under Your Stripe account (direct payments), click Connect Stripe. If CharityAuctions collects the money instead, you do not click Connect Stripe. ### How are bidder payments collected? There are two collection modes. If you click Connect Stripe, bidder payments go to your own Stripe account. You collect with the methods that Stripe account already has. Stripe accounts often have methods such as credit cards, Apple Pay, and Google Pay. Those are Stripe-account examples, not a CharityAuctions checklist. See What Payment Methods Are Supported. If you do not connect Stripe, CharityAuctions collects the money. ### What do I need to do to receive my funds? It depends on the collection mode. If you connected your own Stripe, bidder payments already go to that Stripe account. There is no Payouts tab and no Payout option. In the left sidebar, under TOOLS, click Invoices & Payouts. You land on Invoices. Open an invoice. Each invoice lists its transactions. If CharityAuctions collected the money, the Payouts tab is there. In the left sidebar, under TOOLS, click Invoices & Payouts. Then click the Payouts tab. See How do I set up direct deposit. ### When will I receive my payout? If you connected your own Stripe, there is no Payouts tab and no CharityAuctions payout timeline. Payments already go to your Stripe account. Look at the transactions listed on each invoice. If CharityAuctions collected the money, the Payouts tab is there. After you request a payout, it goes through a manual review by the CharityAuctions team. After approval, usually 24 to 48 hours, they send a Stripe secure link so you can connect ACH banking. See How do I set up direct deposit. ### Where is Post Event Tasks? There is no sidebar item named Post Event Tasks. In the left sidebar, under TOOLS, click Invoices & Payouts. If CharityAuctions collected the money, click the Payouts tab. If you connected your own Stripe, that tab is not there. Open Invoices. Each invoice lists its transactions. ## Related articles - [Can Bidders Pay Right Away? Yes. Invoices are generated as soon as bidding ends. Bidders receive email and SMS with a payment link and can pay immediately. Most invoices are paid within minutes.](https://charityauctions.com/help/can-bidders-pay-right-away) - [Credit Card Processing in CharityAuctions Card and wallet payments at checkout are processed through your connected Stripe account. Invoices go out after the close. Bidders pay from the invoice link. Stripe processing fees apply. Declines can be retried from that link.](https://charityauctions.com/help/credit-card-processing-in-charityauctions) - [How do I set up direct deposit? This is for when CharityAuctions collected the money. From the dashboard, click Manage auction. In the left sidebar, under TOOLS, click Invoices & Payouts. Open the Payouts tab. After you request a payout, the CharityAuctions team reviews it. After approval, usually 24 to 48 hours, they send a Stripe secure link so you can connect ACH banking info.](https://charityauctions.com/help/how-do-i-set-up-direct-deposit) - [How Payouts Work in CharityAuctions The Payouts tab is only there if CharityAuctions collected the money. There is a 7 to 14 day hold before funds are available to send. Then Request Payout on TOOLS, Invoices & Payouts, then Payouts. After Request Payout, a 24 to 48 hour review, then the Stripe ACH link. If you connected your own Stripe, there is no Payouts tab. Funds are available in 48 to 72 hours.](https://charityauctions.com/help/how-payouts-work-in-charityauctions) For AI tools This page has a [plain-text version](https://charityauctions.com/help/why-dont-i-see-payment-settings-in-my-account.md). Cite this page, not the file.