Book the right call
Pick the option that matches your situation and we'll help you move fast.
Most questions are solved in one call. Prefer self-serve? Check our Help Center for step-by-step guides.
What happens on the call
We diagnose — what's blocking you
We decide — the best next step
We map — a simple plan you can execute today
If we can't solve it on the call, we'll tell you the fastest path forward. For planning a new fundraiser, see our auction guide or book a free consultation.
Before you book (recommended)
- Organization name
- Link to your auction/fundraiser (if created)
- Event date/time (if applicable)
- Your #1 question
- Screenshots (if something looks wrong)
This helps us solve it in one call.
Help articles
Browse step-by-step guides before or after your call: Payment methods·Receiving payouts·Risk-free consignment items·All help articles
Contact support FAQs
How do I contact CharityAuctions support?+−
The fastest way is to book a call. Choose 15-minute support for a specific issue or 30-minute consultation for planning your fundraiser.
What's the difference between a support call and a consultation?+−
Support is for fixing or answering one specific question fast. Consultation is for planning your fundraiser, improving results, and getting a step-by-step recommendation.
What should I prepare before my call?+−
Bring your auction link (if you have one), your event date/time, and your #1 question. Screenshots help if something looks off.
Can you help if my event is tonight?+−
Yes—book a 15-minute support call. We'll focus on run-of-show, roles, checkout flow, and last-minute fixes.
Do I need to have my auction created before booking?+−
No. If you're still planning, book the 30-minute consultation and we'll help you pick the right format and timeline.
What if I need help with checkout or payments?+−
Book a 15-minute support call. We'll review your settings and the quickest fix to keep checkout smooth.
Can multiple team members join the call?+−
Yes. Invite anyone who's helping run the fundraiser so decisions and next steps are clear.
More resources: Help Center·Fundraising guide·Auction best practices·Talk to our team