How Can We Help You?
Our award-winning support team is here to help you with any questions or issues. We are committed to ensuring your fundraising event is a massive success.
24/7 Support
via email and live chat
Find answers instantly
Helpful Resources
Submit a Support Request
We'll get back to you as soon as possible.
Frequently Asked Questions
Quick answers to common support questions.
What are your support hours?
Our support team is available 24/7 via email and live chat. Phone support is available during business hours, 9 AM to 5 PM EST, Monday to Friday.
How do I find my Event ID?
Your Event ID can be found in your event dashboard, typically at the top of the page. Including this in your support request helps us resolve your issue faster.
Where can I find documentation?
Our comprehensive knowledge base has step-by-step guides and video tutorials for all our features. You can access it through the 'Help' section of your account.
What is the typical response time?
We strive to respond to all email inquiries within 1-2 hours. Live chat and phone calls are answered immediately during operating hours.
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