CharityAuctions Heart Icon
The everything platform, for charity auctions.
24/7 support
Weekly updates
Secure and compliant
99.9% uptime

CharityAuctions

  • About Us
  • Affiliate & Referrals

Resources

  • Contact Support
  • On-Demand Demo
  • Auction Academy

Features

  • Auction Management
  • Mobile Bidding
  • Donor Management
  • Analytics

Compare

  • vs OneCause
  • vs GiveSmart
  • vs Handbid
  • vs BiddingOwl
  • vs Auctria
  • vs Accelevents
  • vs Greater Giving
  • Compare All

Learn

  • Blog
  • Fundraising Guide
  • Auction Best Practices

Connect

© 2025 CharityAuctions. All rights reserved.

Privacy PolicyTerms of ServiceAI Policy

NEW: Host and manage charity events in one place, with AI-powered auction tools.

CharityAuctions Logo
CharityAuctionsFundraising Simplified
  • Pricing
  1. Home
  2. Contact Support
Dedicated Support Team

How Can We Help You?

Our award-winning support team is here to help you with any questions or issues. We are committed to ensuring your fundraising event is a massive success.

24/7 Support

via email and live chat

Knowledge Base

Find answers instantly

Helpful Resources

  • Fundraising Guides
  • Community Forum
  • Frequently Asked Questions

Schedule a Support Call

Pick a time below that works for you. Our team will call you to resolve your issue.

Frequently Asked Questions

Quick answers to common support questions.

What are your support hours?

Our support team is available 24/7 via email and live chat. Phone support is available during business hours, 9 AM to 5 PM EST, Monday to Friday.

How do I find my Event ID?

Your Event ID can be found in your event dashboard, typically at the top of the page. Including this in your support request helps us resolve your issue faster.

Where can I find documentation?

Our comprehensive knowledge base has step-by-step guides and video tutorials for all our features. You can access it through the 'Help' section of your account.

What is the typical response time?

We strive to respond to all email inquiries within 1-2 hours. Live chat and phone calls are answered immediately during operating hours.

Looking for more?

Explore Our Guides