Free auction supportduring office hours
CharityAuctions (formerly Charity Auctions Today) includes an Auction Success Manager during office hours. Free on every plan. If you want a dedicated person available nights and weekends, there is a small add-on fee. Built for small and medium nonprofits and schools running a $1,000-$75,000 event on top of a real job.
Test it together before you decide. Nothing public until you say so.
Last updated: August 2026 · By Tom Kelly, CEO of CharityAuctions.com
Two ways to get support
Free support is office hours only. Nights and weekends dedicated coverage is a small add-on fee.
| Plan | Cost | What you get | Next step |
|---|---|---|---|
| Office-hours support | Free on every plan | Auction Success Manager during office hours. | Included |
| Nights and weekends | Small add-on fee | Dedicated person available. | Talk to our team |
What is included in free office-hours support
You get an Auction Success Manager during office hours. That is the free default on every plan.
- 1Setup. Event page, items, and bidding settings. You get a person, not a chatbot first.
- 2Bidding questions. Guest access, outbid alerts, and live bidding questions during office hours.
- 3Checkout help. Card on file, invoices, and payment collection when you need a hand.
- 4Reports. Winning bids, donor export, and post-event reports so you can close the books.
Raise More Guarantee
We guarantee your auction will raise more money. If you do not beat last year's total, keep using CharityAuctions at no extra cost until you do.
- ✓Included on every plan. The guarantee is not an upsell.
- ✓Office-hours support backs it up. Your Auction Success Manager helps you plan and launch.
- ✓4.9/5. $0 upfront. No sales call. Median 10 minutes to first item.
Frequently Asked Questions
Is free support 24/7?
No. Free support is during office hours. Nights and weekends dedicated coverage is a small fee.
What is included in free office-hours support?
An Auction Success Manager during office hours. Setup, bidding questions, checkout help, and reports. Free on every plan.
What if my event is at night or on a weekend?
Free support is office hours only. If you want a dedicated person available nights and weekends, there is a small add-on fee. Talk to our team.
Is free support on every plan?
Yes. Office-hours support is free on every plan. $0 upfront. No sales call. You can build a private demo for the team first.
What is the Raise More Guarantee?
We guarantee your auction will raise more money. If you do not beat last year's total, keep using CharityAuctions at no extra cost until you do. Free office-hours support is how we back it up.
Can someone be on-site?
If you want someone at the venue, talk to our team. That is separate from free office-hours support.
Build a private demo for the team
Test it together before you decide. Nothing public until you say so.
Build a private demo for the team