Raise more than last time
We guarantee your auction will raise more money. Your Auction Success Manager works with you to hit that goal before event night.
Free Support Included With Every Account
The only auction platform
where support is always free.
Every other platform charges extra for the help you need to run a successful event. CharityAuctions includes expert support at no cost, because we only win when you raise more.
No support fees. No tiered help desks. No "premium" plans required to get a real answer.
Raise More Guarantee includedFree to startNo credit card requiredAuction Success Manager on every plan50,000+ organizations trust us
Our Raise More Guarantee
We guarantee you raise more money, or keep using CharityAuctions until you do.
This is a real guarantee, not a sales pitch. Free support is how we back it up. Every plan includes an Auction Success Manager at no extra cost. They help you plan, launch, and grow your results.
Not there yet? Keep going free.
If you do not beat last year's total, keep using CharityAuctions at no extra cost until you do. No penalty. No pressure.
Your own Auction Success Manager
Every plan includes a dedicated expert who guides you from setup to payout. Free support is not a chatbot. It is a real person on your team.
This guarantee is included free on every plan. No upsell. No add-on fee. Your Auction Success Manager is part of the deal.
No credit card required
100% FreeTop auctions raise 38% more. This shows you how.
Free 14-page PDF · 250,000+ events studiedMost Auctions Leave Money on the Table.Get the Playbook That Fixes It.
We broke down what the best charity auctions do differently. This free guide gives you their step-by-step plan. Copy it. Raise more. Stress less.
- What top 1% of auctions do first
- Scripts that pull in more bids
- Night-of checklist for your team
- PDF in your inbox in 60 seconds
4,200+ fundraisers downloaded this weekNo credit card. No spam. Ever.
Industry Reality Check
Other platforms charge for support.
We never do.
Most auction software treats support as a revenue line. We treat it as a core part of what you paid for.
Support Feature
CharityAuctions
Most Competitors
Raise More Guarantee
Included free
Not offered
Dedicated Auction Success Manager
Free on every plan
Not offered
Setup & onboarding help
Free
$99-$299 extra
Live event support
Included
Premium plan only
Real human responses
Always
Chatbot first
Post-event help & reporting
Free
Add-on required
Auction strategy guidance
Free
Not offered
No support tier required
Always free
Tiered plans
At CharityAuctions, support is not a product feature you unlock. It is part of our business model. We only make money when your auction succeeds, which means helping you raise more is in our direct interest. That is why support is always free.
Our Model
We only succeed when you succeed.
Most software companies collect their fee whether your event raises $5,000 or $500,000. CharityAuctions is different. Our pricing is connected to your fundraising results, which means it is in our direct interest to help you run a stronger auction, attract more bidders, and raise as much as possible.
That is why support is not an afterthought. It is the foundation of how we operate.
"When your auction raises more, we earn more. That alignment is why free support is not a marketing promise. It is how we are built."
50K+Organizations supported at no cost
$1B+Raised on the platform
+43%Avg. revenue increase vs. prior year
4.9/5Rating from 2,400+ verified reviews
What Free Support Includes
Help with everything, at every stage.
Every CharityAuctions account includes access to real expert guidance, from your first question to your final payout.
Auction Success Manager
A dedicated expert on every plan who guides you from setup to payout at no extra cost
Auction setup
Creating your event page, adding items, configuring bidding settings
Mobile bidding
Setting up and testing mobile bidding for in-person or hybrid events
Bidder registration
Inviting supporters, managing registrations, and bidder access
Checkout & payments
Reviewing checkout settings, invoices, and payment collection
Reports & analytics
Accessing post-event reports, exporting data, and understanding results
Auction strategy
Starting bid guidance, bid increment advice, and item presentation tips
Hybrid event prep
Managing online, silent, live, and hybrid auction components
Troubleshooting
Fast answers to common questions before, during, and after your event
Resources & guides
Best practices, checklists, and fundraising guides for your event type
Support At Every Stage
We are with you before, during, and after your auction.
Before Your Auction
From uncertainty to confidence
- How should we set up our auction?
- What bidding type should we use?
- How do we add items and set starting bids?
- How do bidders register and access the auction?
- Can we test the auction before launch?
- How should we handle checkout?
- How do we invite our supporters?
During Your Auction
We help you keep things moving
- Bidder questions and access issues
- Volunteer guidance in real time
- Payment status and bidding activity
- Auction settings adjustments
- Live and hybrid event coordination
- Checkout and payment processing
- Fast answers when timing matters most
After Your Auction
Your auction does not end when bidding closes
- Reviewing winning bidders and invoices
- Tracking payments and managing checkout
- Understanding payouts and reconciliation
- Exporting reports and donor data
- Following up with donors and bidders
- Planning and improving for next year
Support Options
Three levels of support for every event size.
Most organizations run great events with free support. Larger events can add more coverage when it matters most.
Included With Every Account
For most events
Free Support
$0
Always included, no upgrade required
Best for online auctions, silent auctions, school fundraisers, church events, and most nonprofit galas. Covers the full event lifecycle from setup to payout.
- Dedicated Auction Success Manager
- Raise More Guarantee on every plan
- Setup and onboarding guidance
- Platform questions answered
- Auction strategy and best practices
- During-event support access
- Post-event reporting help
For larger live events
Event-Night Support
Add-on
Available for qualifying events
Best for major galas, live auctions, and hybrid events where you want priority coverage during your event window. Ideal when timing is critical and stakes are high.
- Priority support during your event
- Scheduled event-readiness review
- Event-night checklist preparation
- Volunteer role guidance
- Checkout and payment planning
For high-stakes events
On-Site Support
By Request
Available for select events
Hands-on support at your venue. A good fit for large galas, high-attendance events, hybrid auctions, or organizations with limited staff or volunteer experience.
- On-site team presence at your venue
- Live registration and checkout support
- Live bidding coordination
- Real-time issue resolution
- Available by request for qualifying events
"We had never run an auction before. The CharityAuctions team walked us through every step, answered every question, and we went live in under an hour. We raised $47,000 that night. I did not expect that level of support to be free."
50K+Organizations supported for free
4.9/5Support rating from 2,400+ reviews
30 minAvg. time from signup to live auction
$0Cost to get expert support
Ready to Get Started?
Build your auction free today, with expert support included every step of the way.
You are not running this alone. Join 50,000+ nonprofits, schools, and churches that use CharityAuctions to run smoother events and raise more money. Free support is not a feature you unlock. It is part of the deal from day one.
Raise More Guarantee includedNo credit card requiredFree support from day oneAuction Success Manager on every planPay only after you raise