Free Auction Support
Free auction support, because your success is our success
Running a charity auction can feel like a lot. Items to upload, bidders to invite, volunteers to organize, payments to collect, and a big event night that has to go smoothly. You are not expected to figure it all out alone.
First online auction, school fundraiser, silent auction, live gala, or hybrid event: our team is here to help you prepare with confidence.
Free support included with every account
Our model
We only succeed when you succeed
Most software companies make money whether your event performs well or not. CharityAuctions is different. Our pricing model is connected to your fundraising success.
That means it is in our best interest to help you run a stronger auction, attract more bidders, collect more payments, and raise as much as possible.
When your auction succeeds, we succeed.
That is why support is not an afterthought. It is part of how we help organizations run better fundraising events.
What free support includes
Help before, during, and after your auction
Every CharityAuctions customer gets access to support and guidance. Free support may include help with:
- Setting up your auction
- Creating your auction event page
- Adding auction items
- Understanding bidding settings
- Setting starting bids and bid increments
- Previewing your auction before launch
- Understanding mobile bidding
- Inviting bidders
- Managing online, silent, live, or hybrid auctions
- Reviewing checkout settings
- Understanding invoices and payments
- Accessing reports after your event
- Finding resources, guides, and best practices
- Troubleshooting common questions
Our goal is to help you feel prepared before your auction goes live.
Before your auction
From uncertainty to confidence
Before your auction opens, our team can help you understand the setup process and make sure you know where to find the tools you need. This is when many organizations have questions like:
- How should we set up our auction?
- What bidding type should we use?
- How do we add items?
- How do bidders register?
- Can we test the auction before launch?
- How should we handle checkout?
- How do we invite supporters?
- What reports will we get after the event?
We help you move from uncertainty to confidence.
During your auction
We help you keep things moving
Once your auction is live, questions can still come up. Maybe a bidder needs help. Maybe a volunteer is unsure where to find something. Maybe you need to understand payment status, bidding activity, or auction settings.
Our support team is here to help. CharityAuctions is built to make auctions easier to manage, but we also know that fundraising events are important and time-sensitive. That is why support matters.
After your auction
Your auction does not end when bidding closes
After the event, you may still need help with:
- Reviewing winning bidders
- Sending invoices
- Tracking payments
- Managing checkout
- Understanding payouts
- Exporting reports
- Following up with donors and bidders
- Preparing for next year's event
We help you close out your auction and understand what happened so you can keep improving.
What to expect
What free support is designed to do
Free support helps you use the CharityAuctions platform successfully. Our team can answer product questions, point you to best practices, and guide you through common setup and event questions.
For the best experience, contact us early, especially if your event has a firm deadline or includes live, hybrid, or gala components. The earlier you prepare, the smoother your auction will be.
For larger events
Event-night support
Some events need extra attention. If you are running a major gala, live auction, hybrid event, or high-stakes fundraiser, you may want added support during your event window. Event-Night Support gives your group peace of mind when the auction matters most. This option may include:
- Priority support during your event
- A scheduled event-readiness review
- Help preparing your event-night checklist
- Guidance for volunteer roles
- Checkout planning support
- Live or hybrid auction preparation
- Priority assistance during your selected event window
This is a good fit if your auction is one of your organization's biggest fundraising events of the year.
For high-stakes events
On-site support
For select events, CharityAuctions may offer on-site support. It is designed for organizations that want hands-on help at the event location. This may be a good fit for:
- Large galas
- High-attendance events
- Hybrid auctions
- Events with multiple auction components
- Organizations with limited staff or volunteer experience
- Events where checkout, registration, or live bidding support is critical
On-site support is available by request. It may depend on event location, date, team availability, and event needs.
Which support option is right for you?
Three levels of support
Included with CharityAuctions
Free Support
- Best for most online, silent, school, church, and nonprofit auctions.
- Good for setup questions, platform guidance, auction prep, and post-event questions.
For larger live events
Event-Night Support
- Best for groups that want priority help during a live event, gala, or hybrid auction.
- Recommended for larger events or auctions with a firm event-night schedule.
Available by request
On-Site Support
- Best for high-stakes events that need hands-on support at the venue.
- Available by request for qualifying events.
Built for real fundraising teams
You may not run auctions every day. We do.
Many auction organizers are volunteers, board members, parents, teachers, development staff, or nonprofit leaders wearing too many hats.
CharityAuctions has helped power fundraising events for thousands of organizations, and we have seen what makes auctions easier, smoother, and more successful. Our job is to give you the tools and support to run your auction with confidence.
You are not running this alone
A successful auction takes more than software. It takes planning, promotion, bidding activity, smooth checkout, and the confidence to know what to do next.
CharityAuctions gives you the platform to run your event and the support to help you use it well. When your auction raises more money, your mission moves further. That is why we are here.
Ready to build your auction?
Start building your auction for free today, with support included every step of the way.
No credit card required. No upfront software cost. No long-term contract. Free support included.