How to Contact CharityAuctions Support
You can reach CharityAuctions by phone, email, live chat, or a booked call. Start with SAM Ai Bot in the app if you want a fast answer from these help articles.
If you want to talk to a human, that is Contact support. You can say talk to a human, speak to a person, or Contact support.
CharityAuctions support phone number
Call 1-844-234-2335.
That is the public support phone number. Free human support is during office hours. Office hours are the same as live chat hours: Monday through Friday 8am to 6pm CT.
Customer service email
Email support@charityauctions.com.
That is the public customer service email.
Office hours and live chat
Office hours are the same as live chat hours: Monday through Friday 8am to 6pm CT.
Use chat when you want a live person during those hours.
Book a 15-minute support call
Book a 15-minute support call at charityauctions.com/contact-support.
Calendar links on Talk to Us
You can also use the calendar links on charityauctions.com/talk-to-us.
Use Talk to Us when you want to pick a time with the team.
What SAM Ai Bot can answer
SAM Ai Bot answers from CharityAuctions help articles. Ask it about setup, bidding, checkout, items, and other help topics. It is in the app.
If you want a person instead, say talk to a human, speak to a person, or Contact support. That is the same handoff. Then use live chat during office hours, call 1-844-234-2335, or email support@charityauctions.com.
After hours
Free human support is during office hours. Office hours are the same as live chat hours: Monday through Friday 8am to 6pm CT. Nights and weekends dedicated coverage is a small add-on fee.
How to contact support
- Open SAM Ai Bot in the app for answers from help articles.
- Use live chat Monday through Friday 8am to 6pm CT. Those are also office hours.
- Call 1-844-234-2335 or email support@charityauctions.com.
- Book a 15-minute support call at charityauctions.com/contact-support.
- Use calendar links at charityauctions.com/talk-to-us.
Frequently asked questions
What is the CharityAuctions support phone number?
The CharityAuctions support phone number is 1-844-234-2335. Free human support is during office hours. Office hours are the same as live chat hours: Monday through Friday 8am to 6pm CT.
What are CharityAuctions office hours?
Office hours are the same as live chat hours: Monday through Friday 8am to 6pm CT. Nights and weekends dedicated coverage is a small add-on fee.
What are CharityAuctions live chat hours?
Live chat is Monday through Friday 8am to 6pm CT. Office hours are the same as live chat hours.
What is the CharityAuctions customer service email?
Email support@charityauctions.com. That is the public customer service email.
How do I book a walkthrough or support call?
Book a 15-minute support call at https://charityauctions.com/contact-support. You can also use the calendar links on https://charityauctions.com/talk-to-us.
How do I talk to a human?
If you want to talk to a human, that is Contact support. You can say talk to a human, speak to a person, or Contact support. Then use live chat Monday through Friday 8am to 6pm CT, call 1-844-234-2335, or email support@charityauctions.com.
What can SAM Ai Bot answer?
SAM Ai Bot answers from CharityAuctions help articles. Use it in the app for questions about setup, bidding, checkout, and other help topics. If you want a person, say talk to a human or Contact support.
Related articles
- Can I Change Font Colors in My Auction?
Yes. Change font colors from Design & Promote > Design Event Page. Use theme colors, accent colors, or custom hex codes to match your organization's branding.
- Getting Started with CharityAuctions
Learn how to create your first charity auction in CharityAuctions. Step-by-step setup for items, bidding, and checkout.
- How to Add a Donation Button
Let guests give without bidding. From Campaign Hub, in the left sidebar, under Fundraising Modules, click Donation Button. Turn on Enable Donation Button, set amounts and copy, then Save.
- How to Add or Edit Auction Administrators
From Campaign Hub, in the left sidebar, under TOOLS, click Invite Team. Enter Email Address. Choose Access level Staff or Volunteer. Click Send Invitation. Register with that same email, then accept on Auctions I'm Managing. If the portal shows active but pending registration, accept the invite with the matching email. Check spam if the invite is missing.