Why Is the QR Code Not Working When I Take a Picture?
Direct answer: The most common reason is taking a photo of the code instead of scanning it. A QR code must be scanned with your device's camera or QR scanner. A picture will not open the link.
To create item QR codes, see Creating Item Signs and QR Codes.
If your auction QR code is not working, the most common reason is that a photo is being taken instead of scanning the code properly.
To use a QR code correctly, you must scan it with your device's camera or QR scanner feature. Simply taking a picture will not open the auction link.
How QR Codes Work
QR codes are designed to be scanned, not photographed.
When scanned properly:
- Your phone recognizes the code
- A link appears on your screen
- You tap the link to open the auction
If you only take a picture, your phone saves an image but does not activate the link.
How to Properly Scan a QR Code
Most modern smartphones can scan QR codes directly from the camera app.
To scan correctly:
- Open your phone's camera app
- Point the camera at the QR code
- Hold steady for a few seconds
- Wait for a notification or link to appear on your screen
- Tap the link to open the auction page
You do not need to press the shutter button or take a photo.
What If the QR Code Still Does Not Work
If scanning does not trigger the link:
- Make sure your camera is focused clearly on the code
- Move closer or further away for better clarity
- Ensure there is good lighting
- Confirm the QR code is not blurry or damaged
- Try scanning with a different device
Most issues are caused by lighting or focus problems.
Using QR Codes at Live Events
At live events, QR codes help guests:
- Register quickly
- Access the auction from their phones
- View and bid on items
- Participate without typing a web address
Encourage guests to scan the code instead of taking a photo to ensure a smooth experience.
Best Practices for Event Organizers
To help prevent scanning issues:
- Print QR codes clearly and at a large size
- Place codes in well-lit areas
- Test QR codes before the event
- Include simple instructions like "Scan with your camera"
Clear signage and testing ahead of time can reduce confusion during your event.
If you continue experiencing issues with QR codes at your event, Contact Support is always available to assist.
Frequently asked questions
Why doesn't the QR code work when I take a picture?
Taking a photo does not activate the link. You must scan the code using your camera.
Do I need a special app to scan QR codes?
No. Most modern smartphones scan QR codes directly from the default camera app.
What should happen when I scan the code?
A link should appear on your screen that you can tap to open the auction page.
What if my camera doesn't recognize the QR code?
Check lighting and focus, or try using a different device.
Related articles
- Creating Item Signs and QR Codes
Print item signs and QR codes from Promote. Click Promote (next to Preview). Open Display Sheets for item signs, or Registration Sign for the check-in QR. Guests scan the code to bid or open the auction.
- How to Enter Paddle Raise and Fund a Need Donations
In Paddle Raise and Fund a Need, enter 5 bidder numbers at once, add another row of 5, and save everything at once. You do not have to enter donations one at a time. Bidder numbers live on the Attendee List.
- How to Run a Live Gala with Ticket Sales
Yes. Sell tickets and run gala night in the same campaign. Set up Ticket Sales, land buyers on Attendees as bidders, share the auction URL, check people in, then close bidding. Create your free account.
- How to Use Message Blast
Message Blast is included with Prepay & Save ($499 Setup). Open /admin/auctions/{id}/live-event-features/custom-messages. Send now to registered guests, or turn on Before bidding starts and Before bidding ends reminders. 500 free credits, then 5¢ each.
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