What Payment Methods Are Supported?
You collect bidder payments with the methods already set up on your Stripe account. CharityAuctions does not list payment methods in a menu.
Connect your Stripe account on the Payments tab. In the left sidebar, under CAMPAIGN, click Campaign Settings. Then open Payments.
Open the Payments tab
- Go to your dashboard.
- Click Manage auction on the auction card. That opens Campaign Hub.
- In the left sidebar, under CAMPAIGN, click Campaign Settings.
- Open the Payments tab.
The tabs are Basic, Page Branding, Fulfillment, Payments, Invoicing, and Bidder Experience.
The page URL includes campaign/settings and the payments tab.
Connect your Stripe account
On Payments, find Your Stripe account (direct payments).
The heading is Collect payments in your own Stripe account.
The helper text is:
Connect your Stripe account to receive bidder payments directly. When connected, 100% of payments go to your account (no platform processing) and refunds are handled from your account.
The button is Connect Stripe.
When you connect that account, you collect with the payment methods it already has. CharityAuctions does not add a separate payment method list.
Stripe accounts often have methods such as credit cards, Apple Pay, and Google Pay. Those are examples of what a Stripe account may already have. They are not a CharityAuctions checklist.
Netherlands bidders can pay with iDEAL. That is enabled for the Netherlands. Connect Stripe on the Payments tab. iDEAL is not a separate CharityAuctions menu.
Other settings on this tab
The Payments tab also has Standard payment flow. That area includes Send invoice for payment and Instant Buy Now payment.
Optional bidder requirements on this tab are Require card to bid and Auto-charge cards at auction close.
Need help with payments? See How to Contact CharityAuctions Support. Email support@charityauctions.com.
Frequently asked questions
What payment methods are supported?
You collect with the payment methods already set up on your Stripe account. CharityAuctions does not list payment methods in a menu. Connect your Stripe account on the Payments tab. Then bidders pay with the methods that account already has. Stripe accounts often have methods such as credit cards, Apple Pay, and Google Pay. Those are examples from Stripe, not a CharityAuctions checklist.
How do I connect Stripe?
From the dashboard, click Manage auction. That opens Campaign Hub. In the left sidebar, under CAMPAIGN, click Campaign Settings. Open the Payments tab. Under Your Stripe account (direct payments), the heading is Collect payments in your own Stripe account. Click Connect Stripe.
Can bidders pay with iDEAL / in the Netherlands?
Yes, for bidders in the Netherlands. iDEAL is enabled. Connect your Stripe account on the Payments tab. Netherlands bidders can pay with iDEAL. Other methods still come from that Stripe account. CharityAuctions does not list payment methods in a menu. From the dashboard, click Manage auction. In the left sidebar, under CAMPAIGN, click Campaign Settings. Open the Payments tab. Click Connect Stripe.
Where is Payments?
From the dashboard, click Manage auction. That opens Campaign Hub. In the left sidebar, under CAMPAIGN, click Campaign Settings. Open the Payments tab. The tabs are Basic, Page Branding, Fulfillment, Payments, Invoicing, and Bidder Experience. The URL includes campaign/settings and the payments tab.
Related articles
- Can Bidders Pay Right Away?
Yes. Invoices are generated as soon as bidding ends. Bidders receive email and SMS with a payment link and can pay immediately. Most invoices are paid within minutes.
- Credit Card Processing in CharityAuctions
Bidders pay with the card and wallet methods already on your connected Stripe account. From Campaign Hub, in the left sidebar, under CAMPAIGN, click Campaign Settings. Open the Payments tab. Click Connect Stripe.
- How do I set up direct deposit?
This is for when CharityAuctions collected the money. From the dashboard, click Manage auction. In the left sidebar, under TOOLS, click Invoices & Payouts. Open the Payouts tab. After you request a payout, the CharityAuctions team reviews it. After approval, usually 24 to 48 hours, they send a Stripe secure link so you can connect ACH banking info.
- How Payouts Work in CharityAuctions
The Payouts tab is only there if CharityAuctions collected the money. There is a 7 to 14 day hold before funds are available to send. Then Request Payout on TOOLS, Invoices & Payouts, then Payouts. After Request Payout, a 24 to 48 hour review, then the Stripe ACH link. If you connected your own Stripe, there is no Payouts tab. Funds are available in 48 to 72 hours.