How Payouts Work in CharityAuctions

CharityAuctions uses Stripe to securely process and send payouts to all customers. Payouts are simple to request and are handled after your auction ends.

When Can I Request a Payout

Payouts are requested only after your auction has ended. You do not need to enter any banking information before the event is over.

Once your auction is complete and invoices have been generated, you can begin the payout process.

Where to Find the Payout Section

All payout actions are located in the main auction dashboard.

To access payouts:

1. Open your completed auction.

2. In the left navigation menu, click Post Event Tasks.

3. Select Payouts.

This is where all verification and payout requests are managed.

The Two-Step Payout Process

Before a payout can be issued, two steps must be completed.

Step 1 – Complete Verification

Under the Payouts section you will see:

Verification Required to Enable Payouts

To complete this step:

1. Click Complete Setup.

2. Follow the secure Stripe link provided.

3. Enter the required identity and organization information.

Stripe handles all verification directly. CharityAuctions does not store sensitive banking or identity details.

Step 2 – Request Your Payout

Once Step 1 is completed, the Request Payout option will become available.

To request your payout:

1. Return to Post Event Tasks → Payouts.

2. Click the Request Payout button.

3. Follow the instructions sent by Stripe to enter your payout preferences.

After requesting a payout, Stripe will email a secure link where you can:

• Enter ACH banking information for direct deposit

• Choose to receive a physical check instead

• Select a different organization to receive the funds

Sending Funds to Another Organization

You are not required to receive the payout personally.

During the payout process you may choose to send funds to a different organization. This is especially useful for:

• Businesses running an auction for a nonprofit

• Individuals fundraising on behalf of a charity

• Groups that prefer not to handle money directly

Payout Timing

Payouts are typically issued within 7 to 14 days after the payout request is made.

Actual timing depends on:

• Completion of Stripe verification

• When bidder invoices are paid

• Bank processing times

Important Best Practices

For the fastest and smoothest payout experience:

• Wait until all bidder invoices are paid before requesting a payout

• Ensure all required verification information is completed

• Respond promptly to any emails from Stripe

• Submit only one payout request per auction when possible

Requesting multiple payouts from the same auction may result in additional ACH transfer fees. We strongly recommend waiting until all payments are complete before submitting your request.

Common Reasons for Payout Delays

Most payout delays occur because:

• Verification setup has not been completed

• No banking information has been provided

• Required personal details are missing

• Bidder invoices remain unpaid

• Stripe has requested additional identity verification

If any information is missing, Stripe will contact you directly by email with instructions.

Frequently Asked Questions

Do I need to connect my bank account before the auction ends?No. All payout setup happens after the auction is complete.

Where do I request a payout?Go to Post Event Tasks → Payouts in the left navigation menu.

Why can’t I see the Request Payout button?The button becomes available only after Step 1 verification is completed.

Can I receive a physical check instead of ACH?Yes. You can choose a mailed check during the Stripe payout process.

How long does a payout take?Most payouts are completed within 7 to 14 days after the request is submitted.

If you need help with a specific payout, contact CharityAuctions support with your auction name and payout request date so we can assist you quickly.