When Will I Receive My Auction Funds?

When you receive funds depends on who collected the money.

The Payouts tab is only there if CharityAuctions collected the money. If you connected your own Stripe, there is no Payouts tab.

This page is about timing. For the full explainer, see How Payouts Work in CharityAuctions. For ACH banking steps, see How do I set up direct deposit?.

If you connected your own Stripe

Funds are available in 48 to 72 hours. They are not instant, and they are not spendable the moment a bidder pays. There is no CharityAuctions payout wait. You do not give CharityAuctions banking info.

1. Go to your dashboard.
2. Click Manage auction on the auction card. That opens Campaign Hub.
3. In the left sidebar, under TOOLS, click Invoices & Payouts.
4. You land on Invoices.

Open an invoice. Each invoice lists its transactions. That is where you look.

There is no Request Payout and no Stripe ACH email from CharityAuctions.

If CharityAuctions collected the money

Funds are not sent automatically when your auction ends. There is a 7 to 14 day hold before funds are available to send. That hold is not the later review.

After the hold, you request a payout on the Payouts tab.

1. Go to your dashboard.
2. Click Manage auction on the auction card. That opens Campaign Hub.
3. In the left sidebar, under TOOLS, click Invoices & Payouts.
4. You land on Invoices. Click the Payouts tab.

There is no sidebar item named Post Event Tasks.

If a red banner says Verification required to enable payouts, Complete Setup is the verification button.

After you request a payout, the CharityAuctions team reviews it. After they approve, usually 24 to 48 hours, they send a Stripe secure link so you can connect ACH banking information. They also send a dedicated email telling you to look out for the Stripe email. Check spam.

The 7 to 14 day hold and the 24 to 48 hour review are different steps. Do not treat them as one wait.

The Stripe link is one-time. Enter your banking information in one sitting. If the link is missing or expired, contact support. There is no self-serve resend.

After you complete the Stripe ACH link, funds go to the bank account you entered. See How do I set up direct deposit? for those steps.

Why timing is not the same for everyone

If you connected your own Stripe, funds are available in 48 to 72 hours. CharityAuctions does not hold a payout clock for you.

If CharityAuctions collected the money, the clocks are the 7 to 14 day hold, then Request Payout, then the 24 to 48 hour review, then the Stripe ACH link.

Need help with payout timing? See How to Contact CharityAuctions Support. Email support@charityauctions.com.