How do I set up direct deposit?

This page is for when CharityAuctions collected the money. If you connected your own Stripe, you do not give us banking info here. There is no Payouts tab.

You set up direct deposit from the Payouts tab. In the left sidebar, under TOOLS, click Invoices & Payouts. There is no left-sidebar entry named Post Event Tasks.

After you request a payout, the CharityAuctions team reviews it. After they approve, they send a Stripe secure link so you can connect ACH banking information.

Open Payouts

Go to your dashboard.
Click Manage auction on the auction card. That opens Campaign Hub.
In the left sidebar, under TOOLS, click Invoices & Payouts.
You land on Invoices. Click the Payouts tab.

The page URL includes /post-event-tasks/invoices?tab=payouts.

If you are looking for Post Event Tasks in the left sidebar, you will not find it. In the left sidebar, under TOOLS, click Invoices & Payouts instead.

Complete Setup if verification is required

If payouts are not enabled yet, a red banner says Verification required to enable payouts.

Click Complete Setup.

Do this if that banner is still on the page.

Request a payout

The Payouts tab has a Request Payout area. It shows Available Balance for Payout.

Verification is required before you can request a payout.

The request button is not always enabled. If the available balance is $0, the button can be disabled and labeled No Balance Available. You will not always see Request Payout ready to click.

When you have a balance and verification is complete, request a payout from this tab.

Payout History is on this same page. It can be empty.

What happens after you request a payout

After you request a payout, it goes through a manual review by the CharityAuctions team.

After the team approves, usually 24 to 48 hours, they send a secure Stripe link so you can connect ACH banking information.

The team also sends a dedicated email telling you to look out for the Stripe email. The Stripe email may be in spam.

Enter banking info in one sitting

Once you click the Stripe secure link, it is no longer valid. Have all banking info ready. Enter it in one sitting.

We did not receive the secure link

There is no self-serve resend on the Payouts page.

Check spam or junk. The Stripe email may land there.
Look for the dedicated email from the CharityAuctions team that tells you to look out for the Stripe email.
Give the review window time. The Stripe link is sent after the team approves, usually 24 to 48 hours after you request.
If the Stripe secure link is missing or expired, contact support to send a new one. See How to Contact CharityAuctions Support. Email support@charityauctions.com.

Need help setting up direct deposit? See How to Contact CharityAuctions Support. Email support@charityauctions.com.

Frequently asked questions

I connected my own Stripe, where is Payouts?

It is not there. This page is for when CharityAuctions collected the money. If you connected your own Stripe, you do not give us banking info here. There is no Payouts tab. Payments already go to your Stripe account.

We did not receive the secure link to set up our banking info. How do I get a new link sent?

Check spam or junk. The Stripe email may land there. The CharityAuctions team also sends a dedicated email telling you to look out for the Stripe email. After you request a payout, it goes through a manual review. After the team approves, usually 24 to 48 hours, they send the Stripe secure link. There is no self-serve resend on the Payouts page. If the link is missing or expired, contact support to send a new one. See How to Contact CharityAuctions Support. Email support@charityauctions.com.

Where do I set up direct deposit?

From the dashboard, click Manage auction. In the left sidebar, under TOOLS, click Invoices & Payouts. The default tab is Invoices. Click the Payouts tab. There is no left-sidebar item named Post Event Tasks.

What happens after I request a payout?

After you request a payout, it goes through a manual review by the CharityAuctions team. After the team approves, usually 24 to 48 hours, they send a secure Stripe link so you can connect ACH banking information. The team also sends a dedicated email telling you to look out for the Stripe email.

Why is Request Payout disabled?

Verification is required before payout. The button can also be disabled when there is no available balance. On a Draft with $0 Available Balance for Payout, the button read No Balance Available. You will not always see Request Payout enabled.

Once I click the Stripe secure link, can I come back later?

No. Once you click the Stripe secure link, it is no longer valid. Have all banking info ready and enter it in one sitting. If the link expires, contact support to send a new one. There is no self-serve resend on the Payouts page.

Do I have to wait until the auction ends?

You can open Payouts while the auction is still a Draft. If verification is required, Complete Setup is available. Request Payout can stay disabled until there is an available balance.

Where is Post Event Tasks?

It is not in the left sidebar. In the left sidebar, under TOOLS, click Invoices & Payouts instead. The page URL still includes /post-event-tasks/invoices. Add ?tab=payouts for the Payouts tab.