Why Don't I See Payment Settings in My Account?

If you are using the new CharityAuctions platform, you may notice that there is no separate "Payment Settings" section in your dashboard.

This is intentional.

CharityAuctions includes a built-in payment processor designed to make payments seamless and automatic, so there is no setup required before your auction begins.

How Payments Work on the New Platform

CharityAuctions handles all payment processing internally.

This means:

• You do not need to connect Stripe manually
• You do not need to configure payment gateways
• There is no payment settings section to manage
• All bidder payments are processed automatically

When your auction ends and bidders pay their invoices, payments are collected directly through our built-in system.

What You Need to Do

There is no payment configuration required before your event.

Your only required action is to request your payout after your auction has ended.

To request a payout:

1. Open your auction dashboard
2. Navigate to Post Event Tasks
3. Click Payouts
4. Complete the Verification Setup if prompted
5. Submit your payout request

Once requested, you will receive a secure email from Stripe to enter your banking information.

When Will I Receive My Funds

After requesting your payout and completing verification:

• Payouts are typically processed within 5 to 7 business days
• Funds are sent directly to your verified bank account
• No manual payment setup is required beforehand

This streamlined process reduces complexity and eliminates the need for payment configuration during auction setup.

Why There Is No Payment Settings Section

The new CharityAuctions platform was designed to:

• Remove complicated payment setup
• Eliminate third-party integrations
• Reduce configuration errors
• Simplify the user experience
• Make payment collection automatic

By handling processing internally, we ensure a smoother and more consistent experience for every organization.

Best Practices

To ensure smooth payouts:

• Complete your verification promptly after requesting a payout
• Watch for the secure Stripe email
• Submit accurate banking information
• Allow the full 5 to 7 day processing window

There is nothing else you need to configure in advance.

If you have questions about payments or payouts, Contact Support is always available to assist.