How to Remove a Bid, Cancel a Purchase, or Remove a Winner
Direct answer: Only an auction admin can remove a bid, cancel a purchase, or remove a winner. A bidder cannot delete their own bid. In the left sidebar, under CAMPAIGN, click Activity Feed, then open Bid History. Remove the bid from that list. Removing the winning bid removes the winner.
There is no left-sidebar item named Bids. People get lost looking for a bids link. Use Activity Feed, then the Bid History tab.
Who can remove a bid
Only an auction admin.
- A bidder cannot delete their own bid.
- Staff access is full auction management. That is the auction-admin role.
- Volunteer access is for check-in and kiosk only.
To give someone auction-admin access, see How to Add or Edit Auction Administrators.
Remove a bid from Bid History
Use this to remove a bid, cancel a bid, delete a bid, or undo a bid that was entered or assigned in error.
- Go to your dashboard.
- Click Manage auction on the auction card. That opens Campaign Hub.
- In the left sidebar, under CAMPAIGN, click Activity Feed.
- Click the Bid History tab. Stay on this tab.
- The heading is Bid History by Item.
- Click Expand all, or click Bid History on the item card.
- Remove the bid from that list.
Each bid shows the bidder name, amount, and date and time. The winning bid shows Winner. Some bids also show Buy Now.
Note: There is no sidebar item named Post Event Tasks. There is no sidebar item named Bids. The page URL may still include /post-event-tasks/reports.
For how Bid History looks, see How to See Bids (Bid History).
Cancel a purchase or a Buy Now
There is no separate cancel-purchase screen. Cancel a purchase from Bid History or from the invoice, depending on whether they have paid.
The bid or Buy Now is still on Bid History, and they have not paid. Remove that bid from the Bid History list. Buy Now rows show a Buy Now label there. Use the same steps as Remove a bid from Bid History.
Instant Buy Now Payment was ON, and they already paid. That purchase went to checkout and was marked paid. Do not use Bid History to undo a paid Buy Now. See How to Issue a Refund to a Bidder. The Instant Buy Now Payment setting is on Campaign Settings → Payments. See Require Immediate Payment for Buy Now Items.
The item is already on an invoice. See Take an item off an invoice below.
Remove a winner
Remove the winning bid. That is how you take a winner off an item.
On Bid History, find the bid with the Winner label. Remove that bid.
Take an item off an invoice
If the item is already on an invoice, the path depends on the item type.
View Only Pre Bid items you entered by hand. You can remove that item from the invoice.
Online auction items. You cannot take those off the invoice yourself. Support must remove them, and only while the invoice is still unpaid. Email support@charityauctions.com. Include the auction, the bidder, and the invoice. See How to Contact CharityAuctions Support.
If the invoice is already paid, see How to Issue a Refund to a Bidder.
To open invoices: in the left sidebar, under TOOLS, click Invoices & Payouts. The heading is Manage Invoices. See Managing Invoices and Collecting Payments.
Need help removing a bid? See How to Contact CharityAuctions Support. Email support@charityauctions.com.
Frequently asked questions
How do I remove a bid?
Only an auction admin can remove a bid. Stay in Campaign Hub. In the left sidebar, under CAMPAIGN, click Activity Feed. Open the Bid History tab. Click Expand all, or Bid History on an item card. Remove the bid from that list. A bidder cannot delete their own bid.
How do I cancel a bid?
Cancel a bid the same way you remove a bid. Open Activity Feed, then Bid History. Remove that bid from the list. Only an auction admin can do this.
How do I delete a bid?
Delete a bid from the admin Bid History list. In the left sidebar, under CAMPAIGN, click Activity Feed. Open Bid History. Expand the item. Remove the bid. A bidder cannot delete their own bid.
How do I cancel a purchase?
If they have not paid, remove the bid or Buy Now from Bid History. If Instant Buy Now Payment was ON and they already paid, see How to Issue a Refund to a Bidder. If the item is already on an invoice and it is a View Only Pre Bid item you entered by hand, you can remove it. If it is an online auction item, Support must remove it, and only while the invoice is unpaid.
How do I cancel a Buy Now purchase?
Buy Now shows on Bid History with a Buy Now label. There is no separate cancel screen. If they have not paid yet, remove that bid from Bid History. If Instant Buy Now Payment was ON and they already paid, see How to Issue a Refund to a Bidder. If the item is on an unpaid invoice, View Only Pre Bid items you entered can come off the invoice. Online auction items need Support while the invoice is unpaid.
How do I remove a winner?
Remove the winning bid. On Bid History, the winning bid shows a Winner label. Remove that bid. That is how you take a winner off an item.
How do I remove a winning bid?
Open Activity Feed, then Bid History. Find the bid with the Winner label. Remove that bid. Removing the winning bid removes the winner.
Can a bidder delete their own bid?
No. A bidder cannot delete their own bid. Only an auction admin can remove a bid, cancel a purchase, or remove a winner.
Who can remove a bid?
Only an auction admin. Staff access is full auction management. Volunteer access is for check-in and kiosk only. See How to Add or Edit Auction Administrators.
Where do I find bids? Is there a Bids link?
There is no sidebar item named Bids. People get lost looking for a bids link. In the left sidebar, under CAMPAIGN, click Activity Feed. Then open the Bid History tab.
How do I remove an item from an invoice?
If it is a View Only Pre Bid item that was entered by hand, you can remove it. If it is an online auction item, Support must remove it, and only while the invoice is unpaid. Email support@charityauctions.com. See How to Contact CharityAuctions Support.
The invoice is already paid. What do I do?
Removing an online auction item from an invoice is only for unpaid invoices. If the invoice is paid, see How to Issue a Refund to a Bidder.
Related articles
- How to See Bids (Bid History)
Two views. To show bid history to bidders, it appears on the item slideout under the bid box. New auctions start with that off. To see every bid per item as an admin and remove a bid, use Activity Feed, then the Bid History tab.
- Managing Invoices and Collecting Payments
Yes, bidders can pay cash offline to your organization. Then mark the invoice paid. From Campaign Hub, under TOOLS, click Invoices & Payouts. Click View Invoice. In the lower right of Invoice Details, click Mark as Paid so unpaid reminders stop.
- How to Add or Edit Auction Administrators
From Campaign Hub, in the left sidebar, under TOOLS, click Invite Team. Enter Email Address. Choose Access level Staff or Volunteer. Click Send Invitation. Register with that same email, then accept on Auctions I'm Managing. If the portal shows active but pending registration, accept the invite with the matching email. Check spam if the invite is missing.
- How to Issue a Refund to a Bidder
Refunds depend on who collected the money. If CharityAuctions collected funds, contact Support. If a payout was already sent, your organization issues the refund outside that path. If you connected your own Stripe, use Invoices & Payouts → All Transactions.
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