How to Resend an Invoice to a Winning Bidder
This is how you remind winning bidders about unpaid invoices.
In the left sidebar, under TOOLS, click Invoices & Payouts. You land on Invoices. There is no sidebar item named Post Event Tasks.
The heading is Manage Invoices. The helper text is View bidder invoices and manage payments.
You see a list of all invoices created in that auction.
Status shows Paid or Pending.
Do not use the Payouts tab for invoice reminders.
For the full list page, see Managing Invoices and Collecting Payments.
Open Invoices
- Go to your dashboard.
- Click Manage auction on the auction card. That opens Campaign Hub.
- In the left sidebar, under TOOLS, click Invoices & Payouts.
- You land on Invoices.
The page URL may still include /post-event-tasks/invoices.
Send reminders from the list
The heading is Manage Invoices.
The helper text is View bidder invoices and manage payments.
The default tab is Invoices. Leave Payouts.
The list columns are Bidder, Won Items, Invoice Total, Status, Card on File, Delivery, and Actions.
On the list you may also see Send reminders (all unpaid), Export All, and Filter.
Send reminders (all unpaid) sends reminders for unpaid invoices on this list.
CharityAuctions also sends 3 payment reminders in 3 consecutive days. You do not set that schedule on this page.
One winning bidder
If status is Pending, click View Invoice.
Invoice Details opens.
In the lower right corner, click Send Reminder.
Do not click Mark as Paid unless you mean to mark the invoice paid.
If the list is empty
There is nothing to resend yet. Invoices show here after winners exist.
Need help with invoice reminders? See How to Contact CharityAuctions Support. Email support@charityauctions.com.
Frequently asked questions
Where do I find bidder invoices?
From the dashboard, click Manage auction. In the left sidebar, under TOOLS, click Invoices & Payouts. You land on Invoices. There is no sidebar item named Post Event Tasks. See Managing Invoices and Collecting Payments.
Can I resend an invoice more than once?
On Invoices, use Send reminders (all unpaid) for the list. For one bidder, click View Invoice, then Send Reminder in the lower right of Invoice Details.
Will bidders still get reminders automatically?
Yes. CharityAuctions also sends 3 payment reminders in 3 consecutive days. You can still use Send reminders (all unpaid) on the list, or Send Reminder on one invoice.
What if the bidder's email address is incorrect?
If the bidder used the wrong email, contact them so they can update it. Then use Send reminders (all unpaid) on Invoices, or open the invoice and click Send Reminder. If you need help, email support@charityauctions.com.
Do reminders include text messages?
The list button is Send reminders (all unpaid). The per-invoice button is Send Reminder. If you need to confirm how a reminder is delivered, email support@charityauctions.com.
Related articles
- Can Bidders Pay Right Away?
Yes. Invoices are generated as soon as bidding ends. Bidders receive email and SMS with a payment link and can pay immediately. Most invoices are paid within minutes.
- Credit Card Processing in CharityAuctions
Bidders pay with the card and wallet methods already on your connected Stripe account. From Campaign Hub, in the left sidebar, under CAMPAIGN, click Campaign Settings. Open the Payments tab. Click Connect Stripe.
- How do I set up direct deposit?
This is for when CharityAuctions collected the money. From the dashboard, click Manage auction. In the left sidebar, under TOOLS, click Invoices & Payouts. Open the Payouts tab. After you request a payout, the CharityAuctions team reviews it. After approval, usually 24 to 48 hours, they send a Stripe secure link so you can connect ACH banking info.
- How Payouts Work in CharityAuctions
The Payouts tab is only there if CharityAuctions collected the money. There is a 7 to 14 day hold before funds are available to send. Then Request Payout on TOOLS, Invoices & Payouts, then Payouts. After Request Payout, a 24 to 48 hour review, then the Stripe ACH link. If you connected your own Stripe, there is no Payouts tab. Funds are available in 48 to 72 hours.