Managing Tickets and Tracking Revenue

You track ticket sales from Ticket Sales. In the left sidebar, under Fundraising Modules, click Ticket Sales. Then click the Ticket Reports tab.

There is no left-sidebar group named Live Event Features. There is no sidebar item named Ticket Reports. Ticket Reports is a tab inside Ticket Sales.

Attendees is a separate module. That is where Bidder #, Table #, and the attendee list live. See Managing Attendees and Event Check-In.

Open Ticket Sales

1. Go to your dashboard.
2. Click Manage auction on the auction card. That opens Campaign Hub.
3. In the left sidebar, under Fundraising Modules, click Ticket Sales.
4. You land on Event Setup.

The tabs are Event Setup, Tickets, Registration Fields, Discount Codes, and Ticket Reports.

The page URL may still include /live-event-features/attendees. That is not the click path.

The line under Ticket Sales in the sidebar can read Set up ticket types or Turn on ticket sales, depending on setup.

Ticket Reports

1. Stay in Ticket Sales.
2. Click the Ticket Reports tab.

The heading is Reports actions. The helper is Add offline sales or export the current report data.

Buttons are Add Offline Sale and Export Report.

Cards on this tab:

• Total Sales. Helper: Total orders processed.
• Total Revenue. Helper: From all ticket sales.
• Discount Amount. Helper: Total discounts redeemed.
• Total Tickets. Helper: Tickets sold.
• Avg. Order Value. Helper: Per transaction.

The list heading is All Ticket Sales. The helper is View all ticket purchases and checkout information.

If there are no orders, the empty state says No ticket sales available. Totals read 0.

This walk did not show a sold-order table on screen. Use Export Report for the column list, or wait until a sale appears.

Filters on Ticket Reports

Click Filters. Fields are:

• Ticket Type (default All ticket types)
• Date From
• Date To
• Bidder Number
• Table Number
• Min Amount ($)
• Max Amount ($)

Those filter fields are not where you assign bidder or table numbers. Assign those on Attendees.

Export ticket data

On Ticket Reports, click Export Report.

This walk downloaded a CSV. The file name started with attendees-export- and the date. There was no format picker. There was no PDF button on this tab.

CSV columns this walk received:

• Order#
• Buyer/Guest
• Payment Date
• First Name
• Last Name
• Email Address
• Phone
• Table Number
• Bidder Number
• Ticket Name
• Quantity
• Price per Ticket
• Order Type
• Discount Code
• Total Discount
• Total Paid
• Ticket Numbers
• Fields
• Answer

For other campaign file exports, see Auction Reports and Data Exports.

Add an offline sale

If someone paid in person, click Add Offline Sale.

The dialog heading is Add Offline Ticket Sale. It says Record a ticket sale that was made in person or through other offline channels.

Required fields (marked *):

• Purchaser First Name
• Purchaser Last Name
• Ticket Type
• Number of Guests
• Price Per Ticket ($)

Optional fields:

• Purchaser Email
• Purchaser Phone
• Payment Method (default Cash)
• Notes

Payment Method options this walk showed: Cash, Check, Credit Card, Debit Card, Venmo, PayPal, Other.

Click Add Sale. Or click Cancel.

This walk opened the form to quote labels and clicked Cancel. It did not record a sale.

Ticket types

Click the Tickets tab to create what people buy.

If you have none yet, the empty state says No ticket types yet. It also says Create ticket types to start selling tickets for your event. Click Add Your First Ticket Type. After a type exists, the button is Add Ticket Type.

The Ticket Types helper is Create ticket options like General Admission, VIP, Sponsor Table, or Guest Pass.

You can Filter by Category. The default is All Categories. Views are List and Grouped.

Turn tickets on or off

The switch aria-label is Turn ticket sales on or off on your event page.

When tickets are off:

• Tickets are currently off
• Turn tickets on when you are ready for buyers to see and purchase them on your event page.
• Create at least one ticket type before turning tickets on.
• The off label is Off, hidden

When tickets are on:

• Tickets are enabled
• Buyers can see and purchase tickets on your event page. Turn off to hide ticket sales from public view.
• The on label is On for buyers

After you add the first ticket type, the product can turn tickets on. If you are not ready for buyers, turn the switch off.

Add a ticket type

The form heading is Add New Ticket Type. The helper is Define a new ticket category for your event.

1. Set Category. Options this walk showed: Individual, Table, Group, Golf, Sponsor, VIP, Early Bird, Free, Custom. Individual helper examples are General Admission, Single Ticket, Standard Entry.
2. Enter Ticket Name *. Placeholder example: General Admission, VIP.
3. Enter Price ($) *. If the price is $0.00, buyers see Free on your event page and at checkout.
4. Enter Available Quantity *.
5. Optional: Description. Optional: What's Included.
6. Set Sales Control Mode *. Choose Manual or Scheduled. Scheduled adds Auto-Open Date and Auto-Close Date.
7. Optional: Hide. Helper: Hide this ticket type from displaying on the event page.
8. Click Add Ticket. Or click Cancel.

There is no Save button named Save on this form. The button is Add Ticket.

After you save, a type card can show the name, category, price, sold and remaining counts, description, and a status such as Open.

Bidder numbers, tables, and guests

Auto-assign bidder numbers is a setting on the Event Setup tab. The helper is Give each attendee a bidder number when they finish registering so check-in and bidding are faster.

The Bidder # and Table # columns are on Attendees.

1. In the left sidebar, under Fundraising Modules, click Attendees.
2. You land on Attendee List.
3. Columns include Name, Contact Info, Ticket Type, Bidder #, Table #, Check-In Status, and Actions.

If the list is empty, it says No attendees yet. It also says Attendees will appear here when tickets are sold, guests are imported, or you add them manually. Click Go to Tickets if you still need ticket types.

Do not look for bidder-number assignment on a sidebar named Ticket Reports.

Event Setup settings that affect tickets

On the Event Setup tab:

Event details. Helper: These details appear on ticket confirmations and attendee communications. Required fields are Event Name, Venue Name, Event Address, and Event Date. Start Time and End Time are also on this block. Click Save (aria-label Save settings (core event details)).

Buyer registration setup. Helper: Control ticket sales placement, purchase limits, and registration behavior.

• Event page, ticket sales tab. Helper: ticket sales appear on their own tab on your public event page. The Auction Items tab shows only your catalog.
• Tab label. Default value Buy Tickets. Helper: shown in the event page tab bar when ticket sales are available.
• Auto-close registration
• Auto-assign bidder numbers
• One checkout for bulk tickets. Helper: for multi-ticket purchases (like a full table), collect details from the purchaser only, not a separate registration for every seat.
• Show QR codes on tickets. Helper: Include QR codes on confirmation emails, ticket pages, PDFs, and reports. That is a setting. It is not an export button on Ticket Reports.

Click Save (aria-label Save settings (registration behavior)).

Registration Fields and Discount Codes

Registration Fields helper: Choose what information attendees should provide when they register or buy tickets.

Default fields this walk showed: First Name, Last Name, Email, and Phone. Table columns are Field Name, Type, Shown for, Required, Enabled, and Actions. Those defaults were Required Yes and Shown for All ticket types. Click Add Custom Question if you need more.

Discount Codes helper: Create codes and share them with specific buyers. Buyers enter the code at checkout to get a discount on their ticket. If you have none, it says No discount codes yet. Click Add Discount Code or Add Your First Code.

Common issues

• If you cannot find Ticket Reports in the left sidebar, open Ticket Sales first, then click the Ticket Reports tab.
• If Ticket Reports says No ticket sales available, there are no orders yet. Totals read 0. Export Report still downloads a CSV.
• If Add Ticket does not save, fill the * fields: Ticket Name, Price ($), Available Quantity, and Sales Control Mode.
• If tickets should not appear on the public event page yet, turn the switch off. The off label is Off, hidden.
• If you are looking for bidder numbers or check-in, open Attendees, not Ticket Reports.

Need help with tickets or reports? See How to Contact CharityAuctions Support. Email support@charityauctions.com.